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Agile and ITIL Can they coexist together in an organization - Sprintzeal

Agile and ITIL Can they coexist together in an organization

Jan, 09th 18

Many organizations are making fruitful businesses by using the ITIL® (Information Technology Infrastructure library) practices, and many other valuable ITSM (IT Services) methodologies. They are concentrating on improving their services quality. Along with the quality, organizations are trying to build agility, with the advent of new technology and the methodology like Agile Software Development.


After implementing these two methodologies and the new tech, IT industry were not able to get on with the fastest delivery rate of IT services. So, industries are having the discussion regarding the combination of ITIL® and Agile.


Can they Agile and ITIL® exist together within an organization? Will they play a major role after being incorporated with agility and quality services? Will see in this article how these two methodologies help an organization to come out of the word?


ITIL® is known as a standard framework or a set of practices used by an organization for IT service management.  It mainly focuses on services paradigm i.e. providing value to the customer. This is designed to help organizations across industries offer their services in a quality-driven and economical way. Some of the basic IT services Management concepts and principles that ITIL® manages:


Services: Service is known for delivering value to the customer without requiring the customers to own specific costs and risks.


Service Management: It is a set of organizational capabilities for delivering values to the customers in the form of services.


Utility and Warranty: Services must offer both utility and warranty in order to have value. Utility refers to the ability of the services to increase the performance of the customer. Warranty refers to the ability of the services to operate reliably.


Process, Function, and roles: Processes improved the coordination and control among functions. A process is a set of activity designed to meet a specific objective.  The basic characteristics of the processes are:


  • Have specific incomes, outcomes, and results.
  • They are measurable.
  • Deliver results to specific customer or stakeholder.


Function: Functions are the complete set of an organization that planned to achieve specific tasks.


Roles: Roles are defined sets of responsibilities and activities assigned to an individuals or a team.

Agile Methodology is used by the software development teams which fulfills customer requirements. Agile is a step-by-step approach to software delivery. The organization needs to acquire the following principles from the Agile Manifesto to achieve the Agile ITIL®:


Satisfaction of customer through the continuous delivery of software.


  • Working software is the primary measure of progress.
  • Continuous attention to technical excellence and good design improves agility.
  • Agile process promotes sustainable development.

Looking over this ITIL® principle and Agile practices, you will see some similarities between these two. The problem is that ITIL® follows the sequential framework, whereas agile development involves more iterative framework where MVP (Minimum Viable Products) are produced and updated in a very period of time. However, this may create unreliability. Businesses and clients always look for stability and agility.


The entire idea behind the shift to agile process is a faster speed to the market and ability for developers to integrate the concept. In future, there will be lean, fast and agile IT Service Management. “Agile is the catalyst for change, and ITIL® helps the organization to deal with it”.


Agile and ITIL® can exist together without some major contrast. With the combination of ITIL® and Agile framework allows an organization to have a new culture i.e. Agile ITSM. It can provide guidelines for service and fastest software delivery in an agile way.


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