The Use And Importance Of Issue Log In Project Management

By Nandini

Last updated on Oct 31 2018

The Use And Importance Of Issue Log In Project Management

An issue log is one of the most essential parts of project management as it enables us to monitor and track the progress of almost every area of the project. In simple words, the issue log contains documentation of current and past issues of the project which is valuable information to maintain the smooth flow of a project.

Quiz Question

Q) A project document used to document and monitor elements under discussion or in dispute between project stakeholders is

a) Control Risks

b) Issue Log (ANSWER)

c) Quality Management System

d) Control Schedule

Generally, it is a spreadsheet or a simple document where information related to issues is stored. By referring to the issue log, project managers can decide in what ways they should respond to the issues. It helps them prioritize their duties and act effectively. Based on the type and severity, issues are prioritized and set into categories.

Issue logs play a major role in project management as they help the team in several areas. By analyzing the records, one can always estimate the time a project can take up for completion and accordingly, the release date is set. In most of the cases where a new project is commencing, the issue log is empty. However, there are instances where projects are interrelated or require some inputs from the previous project, in such cases, the issue log has many records that require the attention of the team. Before getting started with the project, the team has to resolve the issues in order to avoid any failures.

Alongside technical issues, it also consists of customer-related issues and requests that need improvement. In the case of several projects, where a project manager has to keep track of many projects at once, software that helps keep logs is available in the market. A log tracking software can handle several issues at once and with precision.  Coming to the format of an issue log, it contains a document consisting of tables that show various issues listed in rows. In the columns, various factors that need to be considered and other important details of the issue are showcased.

Some of them are:

  1. Issue ID
  2. Issue Date
  3. Description
  4. Severity
  5. Priority
  6. The date the issue was raised
  7. Deadlines
  8. The date the issue was solved
  9. Notes
  10. Status of the issue
Every issue is designated with a unique code called issue identification number. It helps in the easy recognition of the issue. Details related to issue are entered and along with that, information about the people, teams or parties involved in the issue is also provided. The aim is to locate the issue quickly and solve it in time. The type of issue, the priority of the issue and severity of it are some of the important details that have great roles to play in resolving the issue. The type refers to the field/category the falls into. While the severity section predicts the after-effects and consequences of the issue, the priority section shows the urgency of the matter. It allows the team to take timely action and avoid failures.  

About the Author

Sprintzeal   Nandini

Content Writer at Sprintzeal

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