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ITIL® Service Strategy

ITIL® Service Strategy

(573 reviews)
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Online Training
Price : $ 350
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Classroom Training
Price : $ 3798
Date : Jul, 20th 19
United States, Abilene TX
ITIL® Service Strategy registered education provider
ITIL® Service Strategy Best Price Guarantee

ITIL® Service Strategy   ( United States, Abilene TX )


Service strategy shows how to transform service management from an organizational capability into a strategic asset, and to then think and act in a strategic manner. 
It helps to clarify the relationships between various services, systems or processes and the business models, strategies or objectives they support

Online Self – Paced Learning: Our versatile ITIL® Intermediate SS online training is designed to meet the requirement of self-learning candidate. The E-learning content is self-explanatory and consist of quiz and exercises at the end of each session. The ITIL® Intermediate SS E-Learning content is aligned to Governing Body and is sufficient for one to self-prepare for an ITIL® Intermediate SS examination.

 

Money back Guarantee: 10 Days Full money back guarantee if not satisfied with the quality of the training, do not hesitate as for refund. We value your money, we will ensure you pass the exam even after just going through the E-Learning, speak to our training consultant.

 

ITIL® Expert Facilitator Support: Write to us with your queries and get it answered by our SME’s. Do not hesitate, if you have questions even while going through Self Learning training ask us, we are always eager to help.

 

Practices Papers: Get practice test papers to prepare for your ITIL® Intermediate SS, our Practice Test papers are designed same as actual exam, by going through Practice Test Papers you will have the same feel of the exam and it will build confidence before taking the actual exam.

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Jul, 20th 19
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ITIL Service Strategy training from Sprintzeal’s covers the risk and success factors of an organization and that’s why it is most important. The purpose of this training module is to test, and validate the knowledge on ITSM strategies and best practices as documented in the ITIL Service Strategy publication. 
Service Strategy helps to develop and implement service management as organizational capabilities and strategic assets as well. It enables a service provider to consistently beat competitive alternatives over time, across business cycles, industry disruptions and changes in leadership. It defines a unique approach for delivering better value services.

 

It comprises of following key concepts:

  1. Demand Management
     Service Structures
    3.  Service Portfolios
    4.  Return on investment
    5.  Defining the service market
    6.  Financial Management
    7.  Service Assets
    8.  Developing service offerings

 

  1. Service Strategy works on 4 P’s
    Perspective: It defines a mission and enunciates the business philosophy of interacting with customer.
    2.   Positions: It describes the position and type of customer and the decision to adopt a well-defined stance.
    3.   Plan: This describes how and what valuable services we provide
    4.    Pattern: It describes how the organization is handling all its plans and processes.

 

Objectives of service strategy:

  1. Provide Business Stakeholder Value
  2. Differentiate The Organization
  3. Make Solid Cases For Investment
  4. Resolve Conflicting Demands For Services
  5. Improve Service Quality By Strategic Planning

 

Key service strategy processes:

  1. A)  Financial management for IT services: Budgeting is the predicting the expected future requirements for funds to deliver the agreed upon IT services to the service customers.
    IT accounting enables the IT organization to account fully for the way its money is spent
    Charging is an optional activity within financial management for IT services
  2. B)  Service portfolio management

               The service portfolio aims to:

                Include the complete set of services managed by a service provider,Manage the entire lifecycle of all services

     3. C) Demand Management

The objectives of demand management Demand management are responsible for understanding and strategically responding to business demands for services by:

1.  Analyzing patterns of activity and user profiles
2.  Provisioning capacity in line with strategic objectives

 

Professionalswho want to learn the management level concepts can join this training.

This will guide them more deeply on that

1.  Are you an ATO to offer this training and certification?
Yes, we are an ATO of AXELOS (Peoplecert)  to conduct this training and certification.

2.  Whom I can contact for any enquiries? 

 You can do live chat with our experts or you can also mail us at info@sprintzeal.com 

3.  What are the criteria for this course?   

Professionals who want to learn the management level concepts can join this training. This will guide them more deeply on that. 

4.  Tell me something about the exam format? 

 It is of multiple choice type questions and duration is 90 minutes

5.  What is the duration of training? 

 Training duration will be of 2 days. 

6.  Who can attend this training? 

 There are no prerequisites for this course, individuals must have some experience in IT field 

7.  What to do after this course? 

 After this, you can proceed along with above Expert and Intermediate level ITIL exams
 
8. Tell me about LVC training? 

It is a live training conducted online by live streaming class. You can clear your concepts and doubts during the training. 

Appear for the exam after completion of your training
Score atleast 70% in the exam

Trainer Information :

Sprintzeal

Sprintzeal

CONTACT US

CALL US +1 - 833 636 6366
10% Ask for group discount enquire at info@sprintzeal.com

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