ITIL Certification - V4 Foundation Training Course in Phoenix AZ

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Our ITIL certification training familiarizes candidates with the fundamental concepts, processes, techniques, and terminologies of IT industry services and prepares you for the ITIL exam. In this ITIL V4 Foundation training, you will get an overview of the ITIL framework and the ITIL 4 lifecycle.

Modes Of Training

Key Features

2/4 Day Live Online Classroom ITIL Training. We are an ATO (Accredited Training Organization) of AXELOS - PEOPLECERT, we assure you the standards. 

ITIL Certification Live Training - Interact with the Trainer Live and Ask Questions Real-Time.

Get 1 Year E-learning Access with High-Quality Audio-Video Lectures.

1000+ Mock Exam Prep Questions and Get Live Class Recordings Post Training Life Time Access

16 PMI PDUs and Course Completion Certificate from Sprintzeal (REP ID - 4719)

ITIL EXAM Voucher Included In The Course Price.

100% Money Back Guaranteed - We Assure you'll Pass the Exam After Taking Our Training Classes

Best Price Guaranteed in the Training Industry. Trained Over 26000+ Delegates Globally

2 Day Instructor-led Classroom ITIL V4 Training in Phoenix AZ. We are an ATO (Accredited Training Organization) of AXELOS - Peoplecert, we assure you the standards. 

Only ATOs have the license to offer training courses that incorporate the official AXELOS trademark. Being an ATO of AXELOS - PEOPLECERT, we have trained over 26000+ delegates globally. 

Get 1 Year E-learning Access with High-Quality Audio-Video Lectures.

1000+ Mock Exam Prep Questions to Prepare you for the final ITIL® Certification exam

16 PMI PDUs and Course Completion Certificate from Sprintzeal (REP ID - 4719)

ITIL Foundation Certification Exam Cost is Included In the Course Fee

100% Money Back Guaranteed - We Assure you'll Pass the Exam After Taking Our ITIL Training Classes

Best Price Guaranteed in the Training Industry. Trained Over 26000+ Delegates Globally

Upcoming Batches

Phoenix AZ (change city)

Live Online Training $ 975
Traditional Classroom $ 1875

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What is the scope of ITIL V4 certification training course? How is the job market?

ITIL methodology is currently high in demand and adopted by almost every IT company. It is a globally recognized framework that is implemented in a diverse range of industries.

According to a global survey conducted by Indeed, the average salary of professionals with ITIL® certification is $120,000. 

A larger number of companies and industries are relying on the ITIL framework and have adopted ITIL methodologies. There is a massive demand for ITIL foundation certified professionals in the job market. 

Course Description

ITIL Certification Training Course Overview

 

Our ITIL Foundation course offers an in-depth understanding of the globally recognized ITIL 4 framework. On completion of the ITIL training, the candidate will be well versed in the ITIL concepts and terminologies of the ITIL service lifecycle. Furthermore, the candidate will acquire ITIL skills required for adapting to modern technologies and knowledge of handling development teams in IT Service Management.

 

Benefits of Getting ITIL Certified:

 

This ITIL training in Phoenix AZ offers knowledge of the ITIL lifecycle and ITIL framework. It is suitable for professionals aiming to start or enhance a career in IT Service Management. According to a global survey conducted by Indeed, the average salary of professionals with ITIL certification is $120,000 and they earn about 40% more than non-certified professionals.

 

ITIL Certification

Sprintzeal also offers training for many other IT Service Management Courses in Phoenix AZ like,

ITIL® Service Design

ITIL® Service Strategy

ITIL® Service Transition

ITIL® Service Operation

ITIL® Planning Protection, and Optimization

ITIL® Continual Service Improvement

ITIL® Operational Support and Analysis

ITIL® Planning Protection and Optimization

ITIL® Release Control and Validation

ITIL® Service Offerings and Agreements

 

Recommended Read - Top 25 ITIL Interview Questions in 2020 

 

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Exam & Certification

Eligibility Criteria for ITIL Foundation Certification

 

ITIL V4 foundation certification can be taken up by both beginners and experienced professionals in IT industry or ITSM field, like -

IT architects, Quality analysts, IT executives, IT operations managers, IT audit managers, IT consultants, database administrators, IT service managers, Application management professionals, IT Directors, CIO's, Business Managers, Business Process Owners, Service and Technical support engineers, service delivery professionals, IT managers and other IT professionals.

 

ITIL 4 Foundation Exam Prerequisites

 

There are no prerequisites for getting ITIL certified and acquiring ITIL 4 foundation certification. But, the candidate must have experience in related IT disciplines.  

The candidate should score a minimum of 60% in order to clear the ITIL exam. After that, the candidate can aim to be ITIL Master by appearing Intermediate Modules, which covers the core objective of the business process.

Yes, the candidate is allowed to retake the exam in case he/she fails to clear the exam in the first attempt. Until then you cannot move to appear for Intermediate levels to become business process ITIL Master.

ITIL® V4 Foundation examination comprises of 40 questions.

Type: Multiple choices

Exam duration: 60 minutes

Passing score: 26 out of 40 

Passing Percentage: 65%

Exam type: Closed Book

The certification cost for ITIL® V4 Foundation varies with the country. To know the training and certification cost for this course in your region, scroll to the top of this page. For more details regarding the ITIL Foundation Training cost, you can reach out to our support team at Click Here  

Guide to ITIL Certification Levels

Must read for - IT executives, IT audit managers, IT architects, quality analysts, IT operations managers, ITSM trainers, IT planners, service delivery professionals, professionals in application management, and other IT professionals.

1. Enroll for the ITIL training in Phoenix AZ from an ATO and complete the training
2. Take the ITIL 4 Foundation Certification exam

After appearing for the ITIL exam, the candidate will receive the ITIL 4 Foundation results within ten to fifteen business days. 

Participants can contact us either by phone or chat if they need help with completing the ITIL Foundation exam application form or exam scheduling process.

After the exam voucher is issued and the exam scheduled, the amount paid cannot be refunded.

Yes, to familiarize candidates with the ITIL foundation exam concepts and exam pattern, we provide practice tests. Although it isn’t mandatory, taking up ITIL mock tests is highly recommended for getting better results in the finals. It helps you clear the ITIL exam in just one attempt. 

Yes, in case of the first failed attempt, candidates can apply for ITIL 4 foundation re-exam. Participants who have enrolled for the course -  ITIL 4 Foundation with Take2 are eligible for a free retake with the ITIL exam voucher. On enrollment for ITIL Foundation with Take2, the candidate will receive the web proctored ITIL 4 foundation exam vouchers after their first failed attempt.

Candidates are required to book the ITIL 4 foundation examination within six months from the date of the voucher issued in order to avoid repurchasing the exam voucher.

The ITIL exam voucher fee is included in the course fee. However, the candidate must redeem the exam voucher by applying/scheduling the ITIL 4 foundation exam within six months from the date of course purchase.

The ITIL exam voucher is valid for one year. Candidates must book/schedule the exam within one year from the purchase of a voucher to avoid rebuying it.

The ITIL 4 foundation training in Phoenix AZ is conducted by our ITIL-certified trainers who have vast knowledge and years of experience in IT service management.

Yes. The ITIL 4 foundation examination fee is included in the fee for ITIL course in Phoenix AZ offered by Sprintzeal.

ITIL Certification - V4 Foundation Training Course in Phoenix AZ Certification

Sprintzeal ITIL Certification - V4 Foundation Training Course in Phoenix AZ Certificate Holders work at 1000s of companies like

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Frequently Asked Questions

ITIL 4 Foundation is the globally accepted certification for professionals in IT industry. The objective of the training for ITIL foundation in Phoenix AZ is to offer knowledge about concepts, and methodologies of the ITIL service lifecycle. It helps them get an in-depth understanding of ITIL framework.

Anyone working in the architecture field of IT projects and willing to enhance their skills should take up the course and get ITIL Foundation training certified. Here are a few,

  • Software architects
  • Data architects
  • Enterprise architects
  • Infrastructure architects
  • Business architects
  • Process architects
  • IT architects
  • Application architects
  • System architects
  • Solution architects
  • Process architects
  • Product managers
  • Quality analysts

Or anyone who is already into Intermediate level then they have to skip this and move on to apply and become ITIL Expert. Foundation level is for those who are starting the journey in this field.

ITIL® 4 Foundation certificate is valid for a lifetime as it does not expire.

Sprintzeal’s ITIL training in Phoenix AZ offers flexibility in learning methods by offering training in three modes. It offers online training, instructor-led live online training, and classroom training. Our ITIL training approach is Practical, Goal-oriented, Structured, and Effective. Our approach will enable you to put your learning in practice. We have a proven track record of candidates passing the exam and getting the certification in the FIRST attempt.

Understanding the different stages of ITIL lifecycle in IT Service Management

There are five stages in IT Service lifecycle, below is the description of each stage and the certification related to it,

Service Strategy Certification: This level of ITIL training basically offers knowledge about pre-defined, pre-planned, and revised methodologies that help the service provider to deliver their service efficiently to the customers. These ITIL strategies should be carefully devised so that there is less risk of failure, and there is no mismanagement at the end. 

Service Design Certification: This ITIL training focuses on processes undergone in the service design stage that helps to translate the ITIL methodologies and strategies so that those can be programmed and designed according to or in alignment with the strategy.

Service Transition Certification:  This focuses on the service transition stage. The main function of this ITIL stage is to provide guidance to the service providers and help in managing smooth operations.

Service Operation Certification:  This program helps the IT professionals and service providers to visualize or create new models and offers effective guidance for using the ITIL framework.

Continual Service Improvement: This is the fifth level of ITIL training and it focuses on continual service improvement stage. Skills gained in this training suggest/guide the service providers in improving the quality of their service by comparing them with their previous service feedbacks and modules. This ITIL certification helps in making the business more presentable to customers. It can also help in improving customer feedback about the service.

Each set of the above-mentioned ITIL stages and courses offer knowledge about key processes. They help improve the service as they include information and knowledge about all the ITIL stages that IT services include. Knowledge gained from ITIL certification can help in effective IT management and helps to retain solid control over services.

There are different ITIL lifecycle activities and these certifications offer information about them, some of them are ITIL service strategy, ITIL service design, ITIL service transition, and ITIL service operations. There are a total number of 26 ITIL processes that are included in the lifecycle stages and these ITIL training programs educate aspirants about all of them.

We do offer a demo class to the interested candidates and one can also download the Sprintzeal App to get a free trial which gives access to training videos for a course.  

When you complete the training course, you will receive a course completion certificate from Sprintzeal. However, Sprintzeal does not administer the AXELOS Offical exam which has to be taken through Online Proctered at home or paper-based depends on the choice you make, but once you have passed that exam, you will receive the prestigious ITIL v4 foundation certification from the AXELOS Institute.

Sprintzeal's online training portal offers web-based training for over 100+ courses. Our ITIL foundation online training classes are conducted by a certified trainer with vast knowledge in the area and training experience.

High-quality ITIL V4 training videos are provided which can be accessed from anywhere in the world and at any time. Basic knowledge of using computers and access to stable internet is all one needs to get the most of our online training.

In our classroom mode of training offered in Phoenix AZ, professionals can take up the ITIL course by attending classes the conventional way and get trained in a classroom environment. You can enroll in the upcoming batch for ITIL foundation training in Phoenix AZ and join our industry expert trainers. Professionals can take up this offline form of training and attend classes in groups too. 

Live virtual classroom training is a personalized form of online training where the student and the trainer are live and face-to-face, discussing concepts and doubts. 

Live Online Training is conducted by an ITIL- certified trainer holding over 10 years of experience in the industry. Interactive training sessions are conducted as both instructor and the candidate are live. Participants from all parts of the world can join.

Yes, Sprintzeal provides flexibility in learning. We offer training programs in three modes - online, live online and classroom. Participants are offered recordings of every session. In case you miss a session, you can get the recording of the session.

On average, ITIL certified professionals earn $120,000 annually.

ITIL Certification helps the IT professional to have the clear understanding about the best practices and solutions in any situation related to the IT service management. The framework helps to upgrade the IT operations and meets the organizational goals by incorporating the best practices to ITIL lifecycle. 

Certified professionals help businesses by reducing costs and improving IT services. The ITIL training covers everything starting from the ITIL service strategies to the improvements that are continuous. This provides a huge boost to the satisfaction of the customer once the service or the product is implemented. 
Furthermore, ITIL framework and skills are highly useful for business processes. This certification is valuable for experts in the IT Profession. 

Sprintzeal’s ITIL certification training covers the entire development lifecycle and identifies the requirements of a business from the IT perspective. ITIL skills and knowledge help in designing and creating the solutions as well as deliver and maintain the services.

 

What is ITIL?   

ITIL® (Information Technology Infrastructure Library) consists of a set of comprehensive concepts and practices that focus on strengthening the bond of IT services with the business management area and improves customer satisfaction.

If you are from the IT industry, you will probably be aware of the hype and popularity ITIL has gained lately.

To give you some background details, the ITIL framework was first developed in the 1980’s by the British government’s CCTA (Central Computer and Telecommunications Agency). Soon after the publication, the number grew to 30 volumes and updated versions were published in the years 2001, 2006, 2007 and 2009.

The latest edition of ITIL available today was published in July 2011 and covers the full cycle of services and concepts required to deliver services to the customer.

 

Importance of ITIL

Considering the fact that the IT industry is constantly changing, it gets difficult to keep up with it.

There are several technologies, software, and tools being introduced into the market that twist the work pattern in the industry drastically. Plus, it gets difficult to screen out the trends that are promising from the ones that won’t last too long.

ITIL was one of these updates made to the IT industry back in 1980 and it is evident that this is something that only seems to be growing in demand with passing years. These sets of principles have become a commonly adopted practice by almost all organizations in the IT industry.

 

ITIL Job Market and Growth

ITIL has grown in popularity and its practice has been adopted by several organizations over the years. As many IT organizations realize the importance and benefits of ITIL practices, the demand for professionals with knowledge about ITIL is increasing.

With the positive impact it has made on the organizations over the years, it continues to gain recognition and demand even today. The practices focus on the overall growth by providing insights into the roles and responsibilities of various departments and the skills to prioritize tasks in order to provide better services.

The candidates who are well versed with the practice methodology are high in demand all over the world and the job market for certified professionals only seems to be growing in this field.

All over the world, several job opportunities with ITIL certification as a requirement are being posted.

Some of the companies hiring candidates with ITIL certification skills are Oracle, Sony, Boeing, IBM, and Microsoft. Professionals with this certification are believed to be an asset to the organization since the skills acquired from undergoing training contributes to the reduction of costs and increase of productivity to a large extent.

To make the most of ITIL job opportunities and the growing market in the IT field, getting certified is the best way. Several training providers are offering the course.

The most widely adopted mode of training is ITIL online training as it allows working professionals to attend the ITIL training without having to compromise with their work schedule.

Before discussing this further, let’s take a look at the basic information of ITIL courses,

The certification is offered in three levels: Foundation, Intermediate, and Advanced.

On completion of the course, the candidate will be required to take the exam in either online or paper-based formats.

The exam pattern contains 40 multiple choice questions that need to be completed in a duration of 60 minutes.

 

Benefits of Getting Certified

IT professionals hold one or many ITIL certifications are valued by several organizations. Earlier, only large corporations adopted the ITIL methodology but with changing time, today, even several middle and small-sized businesses are adopting ITIL practices.

Hence, there’s a huge requirement of professionals who are skilled in this field which has led to a drastic change in the job scenario.

Here are some of the benefits,

  • Hike in salary: If you are an IT professional working in the industry for quite some time now, this certification can act as a staircase you take for the promotion. Candidate with the extra skill set like the ones acquired from ITIL certification is often given preference for promotions.

 

  • Knowledge: Getting ITIL certified will help you gain comprehensive knowledge about IT service management and its relations with customer support.

 

  • Confidence: You will surely find yourself being more confident about the work you are doing. This can lead to an increase in productivity.

 

  • Respect and Recognition: When you acquire a new skill, you will be admired and respected by the team members, colleagues, and even the boss. Plus, learning brings self-satisfaction.

 

  • Enhanced career opportunities: If you are planning to change jobs or if you are unsatisfied with the current one, getting ITIL certification will help you gain an edge over others which may either lead to a step further on the career ladder in the same company or it may lead to the arrival of a brand new job opportunity.

 

To get more clarity on ITIL and types of certifications, it is advised to research organizations and institutes providing good quality training. Look for the institutes that provide genuine information and help candidates with thorough knowledge in this regard.

As ITIL certification has become popular, several institutes are offering this course across the world.

Talking about the training providers, having trained over 260000+ professionals globally, Sprintzeal is one of the most reputed organizations providing ITIL training all over the world.

The ITIL training offered by Sprintzeal is certified by AXELOS.

Sprintzeal is an ATO (Accredited Training Provider) of AXELOS, the governing body for all ITIL Certifications. It offers a comprehensive course module guided by well-experienced trainers.

Plus, the certification provided is valid for a lifetime and the course fee is quite reasonable compared to other institutes. For beginners, the ITIL V4 Foundation Training is the best option. It deals with the basics and acts as a foundation and a prerequisite for all other intermediate level ITIL certifications.

For details about ITIL training, pricing details, schedules or any other course-related queries, you can reach us at Click Here or chat with our course experts to get your queries answered instantly.

 

The ITIL Foundation certification is the most popular IT service management certification. It is the first step to getting all other ITIL level certifications. Basically, ITIL 4 foundation certification is seen that a foundation-level certification and often a prerequisite for getting other ITIL intermediate and expert certifications.


Candidates who want to get higher or managerial positions in IT service management prefer to get the intermediate level and expert level certification, for this ITIL foundation certification serves as a prerequisite. 


For getting foundation certification, it is important to get training and have instruction hours of 16.25 hours with an accredited training organization (ATO) like Sprintzeal. We are an ATO of AXELOS. 

After completion of the training, you must apply for ITIL 4 foundation exam.

The ITIL foundation certification examination consists of 40 multiple-choice questions, and the time period given to answer all these questions is just 60 minutes. There is a facility of using a dictionary if a candidate is taking the exam in a language that is not his or her native language. For this, the candidates are given an additional 15 minutes (i.e., a total of 75 minutes) to complete the ITIL exam. After clearing the exam, the candidate will receive the ITIL foundation certification from the governing body, AXELOS or PEOPLECERT.

You can get instant support on our live chat, can reach us on call 24/7 or request a call back to have your queries answered regarding ITIL foundation. All certifications provided by Sprintzeal are internationally recognized. All the courses are accredited by internationally recognized governing bodies like PMI and AXELOS Limited.

ITIL certification has undoubtedly become a major criterion for the job selection process and the certificate gained from Sprintzeal surely holds great value. It can certainly help one land a job, get a promotion, gain exposure to new areas of the IT service management field and advance your career.

Recommended read - Top ITIL interview questions and answers

To upgrade your v3 certification to v4 certification, you must have at least six credits or more. In this manner you can continue getting V3 credits to make a transition to ITIL 4 certification. You will need a total of 17 credits to take up other levels of ITIL certification.

With over 126000+ professionals trained across the globe the success rate of Sprintzeal’s ITIL certification training program is impressive with 98.6 %.

Our team of course trainers, subject experts and training assistants are committed to helping you clear the exam and get the certification in first attempt. They support participants throughout the training and also offers them assistance in exam application and certification renewals. Participants can interact with the trainer, get doubts cleared and seek assistance on subject matters during the training. Our training assistance and support team are available 24x7 to help participants get the best training experience.

We offer 24/7 support to customers and participants willing to or already undergoing a training program with Sprintzeal. Participants can reach out to us for support via email, chat, and phone. Our dedicated team will help you with queries, and resolve issues to help you get the most out of your training. 

Yes, you can cancel your training and reschedule it, if needed. Sprintzeal will refund the training fee. The training fee will be refunded after the deduction of the administration fee. To know more about it, you can read our Refund Policy.

Sprintzeal’s training programs comes with a 100% money-back guarantee. We believe in our training approach – it is effective, practical and goal oriented. Our highly experienced trainers offer learners with the knowledge that helps them clear the ITIL 4 Foundation exam in first attempt. We suggest our participants to schedule the exam or take the exam soon after they finish our ITIL 4 foundation training. In case the participant fails to clear the exam in one attempt, he/she shall get the refund of their course fee from us. 
Note – The participant will be eligible for refund if he/she has taken the foundation exam within 45 days of completion of ITIL training from Sprintzeal.

Sprintzeal will give a refund of course fee to the candidate if he/she hasn’t cleared the exam in first attempt.

Details Required for Refund Approval:

1. Date of your course completion
2. Copy of your scorecard


The candidate will receive the refund of the course price within 30 days of receiving all required documentation. The money will be refunded through the payment method used by the candidate.
Refund Terms and Conditions: The money-back guarantee is applicable only Sprintzeal’s ITIL 4 Foundation classroom and live-online training. It is not applicable for online training. 

Rules for 100% money back guarantee and refund eligibility:


1. The candidate must attend all the training sessions conducted by Sprintzeal’s trainer.
2. The candidate must complete the training from Sprintzeal.
3. The candidate must enroll or appear for the examination within the 45 days of completion of the ITIL training. 
4. The candidate must referred to and complete the e-learning content offered by Sprintzeal or the trainer. 
5. The candidate must take practice tests conducted by Sprintzeal.
6. The candidate must score atleast 80% in the practice tests (in first attempt)
7. The candidate must followed the training instructions and study guidelines offered by the trainer. He/she must complete the assignments or study exercises given by the trainer during the training sessions.
8. Must submit the required documents to Sprintzeal to be eligible for a refund.
9. Must request a refund within 15 days of getting their exam results.