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ITIL® Foundation Training

ITIL® Foundation Training

(854 reviews)

Our Course SME

J. Robert Stevens
J. Robert Stevens

Bob Stevens has been in the IT industry since 1975 and has grown with the field from Mainframe to the Cloud. His law office back-end (billing and calendaring) systems were used world-wide in thousands of law offices, distributed by four distributors and sold by 90 resellers.

Blended Systems has been serving national and international businesses since 1983 and from Atlanta since 1987.

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Price : $ 320
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Weekday class starting Dec, 09th 19
Weekend class starting Dec, 14th 19
Price : $ 1295
Date : Dec, 14th 19

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Key features

Course description

ITIL® (Information Technology Infrastructure Library) is the most advanced and industry accepted approach towards IT service management. ITIL® works on set of frame works revolving around best practices in IT service management industry to fulfill customer needs.

ITIL® Foundation serves as the base towards adapting to ITIL® best practices. ITIL® Foundation training helps an individual to understand the key concepts, strategies & terminologies of ITIL® 2011 service life cycle in IT service management.

ITIL® Foundation 2011 is the first level toward the achieving your expertise in ITIL® best practices. ITIL® Foundation training focuses on imparting basic knowledge on all the process of IT service lifecycle Like Design, Strategy, operation, transition and continual service improvement.


Sprintzeal is an (A.T.O) Authorized Training Organization of Peoplecert (AXELOS). Get trained from experts and train your company employees to understand the frame work correctly.


Instructor led live WebEx Training: Our ITIL® foundation LVC training is the perfect fit for candidate looking for attending training at their convenient time and place. ITIL® LVC training courseware is aligned to Peoplecert. This interactive session helps candidate in understanding ITIL® foundation framework and practices. Therefore making them exam ready. ITIL® accredited trainer: All our ITIL® foundation trainings are conduct by expert ITIL® accredited trainers. The trainers help you understand the concepts and terminologies of ITIL® best practices with specific case studies and live examples.


E-learning: Our Pre course E-Learning access will help you prepare for before you start the Live WebEx Training well in advance, we are the only company who makes it possible and ensure your success is guaranteed. Our ITIL® foundation E-Learning acts as a pre-course material and helps the candidate to understand the terminologies of the training during the training session. The content is self-explanatory with simulation test papers at the end of the course.


Re-training: Participants can record the live training, in case if they miss anything they can always refer. Free repeat session subjected to seat availability, in case you need more knowledge or need brush up for what you have studied, then you can contact us for re training we will accommodate you in our next upcoming ITIL® foundation Workshop.


Post Program Support: Get expert advice on following your goal of completing ITIL® Expert certification and building to profile on IT service management.


Course Overview

SPRINTZEAL’s ITIL® Foundation training offers the most comprehensive approach towards clearing you ITIL® Foundation examination at the very first attempt.
SPRINTZEAL has guided more than 7000+ learner towards their goal in achieving ITIL® service life cycle expertise.
ITIL® Foundation training provides in depth understanding of all the aspects of ITIL® standard practices to an individual and organization. Therefore helping them achieve their goal of delivering product with customer satisfaction.

After completing the course you will have clear understanding on:

Increase your visibility in the team.

Identify the areas of improvement with the process.

Understand the basic on ITIL® frame work used in IT service Management.

Understand the terminology and practices used by world leaders in IT service management.

Achieve customer satisfaction by applying standard approach for your business.

Gain a globally recognized ITIL® foundation certification.

Exam & certification

The ITIL® best practices are currently detailed within five core publications which provide a systematic and professional approach to the management of IT services, enabling organizations to deliver appropriate services and continually ensure they are meeting business goals and delivering benefits.

The five core guides map the entire ITIL® Service Lifecycle, beginning with the identification of customer needs and drivers of IT requirements, through to the design and implementation of the service into operation and finally, on to the monitoring and improvement phase of the service. 


There are no perquisite for ITIL® Foundation training. Candidate looking for gaining the knowledge on IT service management practices can go for this.


Are you an ATO to offer this training and certification?
Yes, we are an ATO of Peoplecert (AXELOS) to conduct this training and certification.
What is ITIL®?
ITIL® (Information Technology Infrastructure Library) is a framework of best practices in IT service management. ITIL® defines the concepts, strategy & terminologies used worldwide to IT service with customer satisfaction.

What is ITIL® foundation?
ITIL® foundation is the basic level of ITIL® framework under IT service lifecycle.

Is it mandatory training for ITIL® foundation to get certified?
No, it is not mandatory to undergo training to take up ITIL® foundation exam, however expert suggest to undergo a formal training on ITIL® foundation before taking up the ITIL® foundation exam for better understanding of ITIL® concept and to increase the chance of clearing examination at first attempt.

Who is the governing body for ITIL®?
The ITIL® training and certification is governed by AXELOS.

What are the levels under ITIL®?
One has to undergo below levels of ITIL® to become an ITIL® Master.
ITIL® Foundation
ITIL® Practitioner
ITIL® Intermediate
ITIL® Expert
ITIL® Master
Who provides exam for ITIL® foundation?
Peoplecert is the authorized body that deliveries exam and certification on ITIL® foundation and all ITIL® Intermediate levels.

What is the exam pattern for ITIL® foundation?
Exam Pattern:
40 multiple choice questions
1 hour duration
Closed book examination with no negative marking
Passing percentage: 65% and more for gaining ITIL® Foundation certificate.
What is the ITIL® foundation exam passing score/percentage?
The candidate has to score 65% i.e 26 correct answer out of 40 to get ITIL® foundation certified.

What is the validity period for ITIL® foundation certificate?
ITIL® foundation certificate is life time valid.

Is ITIL® foundation exam fee include in the training fees that I pay?
Yes, The ITIL® foundation exam fee is included in the course fee.

Is there a difference between ITIL® v3 foundation and ITIL® 2011 foundation?
The governing body released ITIL® v3 foundation in 2007 later it was upgraded to ITIL® 2011 foundation.

Do I need to take up exam for ITIL® 2011 foundation if I’m ITIL® v3 foundation certified?
No, reexamination is not required for ITIL® v3 foundation certified candidate.

What is the ITIL® v2 foundation certificate validity?
The ITIL® v2 foundation certificate is not valid; candidate has to undergo a reexamination process to get certificated on ITIL® 2011 foundation.

Course Agenda

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