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ITIL® Service Strategy

ITIL® Service Strategy

(963 reviews)

Our Course SME

Mr. Victor Foster
Mr. Victor Foster

Is highly qualified USA Based instructor, he has ITIL Expert certification under his belt.

Currently working as individual contributor to transform many working professionals life on implementing ITIL Frame work.

Vast Experience in conducting Training Specialist-Cyber Security Training & Initiatives, Annual Cyber Security Awareness training compliance with FISMA Role-based training for Individuals with Special Responsibilities as required by FISM. Translated AutoCad software manuals Reviewed and edited AutoCAD software localization for Macintosh version of Art lantis software application, Microsoft Speech (Text to Speech)

Other translation projects, including Intelligent Office for Microsoft

Self-Paced Learning

    1. Trusted by Millions across the Globe High quality E-Learning content help you improve processes, reduce cost etc.
    2. 10 days Money Back Guarantee, buy without worries. Ask for full refund if you are not satisfied.
Price : $ 350
Access For :
  • 90 Days


  • Don’t Pay More..!! When we are ready to give you for lesser price.

Weekday class starting Dec, 09th 19
Weekend class starting Dec, 14th 19
Price : $ 1798
Date : Dec, 14th 19

Corporate training solutions

    1. We offer training solutions with fundamental concentrate on transition of individuals, Teams and Organizations all in all towards business excellence. We take most extreme care in outlining training courses and modules which suit the corporate prerequisites.
    2. Do you have a team to train? Talk to us, we will come to your office and train you all Live in Person(Onsite).
    3. We Guarantee Best Price, With 100% Satisfaction.

Key features

Course description

Service strategy shows how to transform service management from an organizational capability into a strategic asset, and to then think and act in a strategic manner. 
It helps to clarify the relationships between various services, systems or processes and the business models, strategies or objectives they support

Online Self – Paced Learning: Our versatile ITIL® Intermediate SS online training is designed to meet the requirement of self-learning candidate. The E-learning content is self-explanatory and consist of quiz and exercises at the end of each session. The ITIL® Intermediate SS E-Learning content is aligned to Governing Body and is sufficient for one to self-prepare for an ITIL® Intermediate SS examination.


Money back Guarantee: 10 Days Full money back guarantee if not satisfied with the quality of the training, do not hesitate as for refund. We value your money, we will ensure you pass the exam even after just going through the E-Learning, speak to our training consultant.


ITIL® Expert Facilitator Support: Write to us with your queries and get it answered by our SME’s. Do not hesitate, if you have questions even while going through Self Learning training ask us, we are always eager to help.


Practices Papers: Get practice test papers to prepare for your ITIL® Intermediate SS, our Practice Test papers are designed same as actual exam, by going through Practice Test Papers you will have the same feel of the exam and it will build confidence before taking the actual exam.

Course Overview

ITIL Service Strategy training from Sprintzeal’s covers the risk and success factors of an organization and that’s why it is most important. The purpose of this training module is to test, and validate the knowledge on ITSM strategies and best practices as documented in the ITIL Service Strategy publication. 
Service Strategy helps to develop and implement service management as organizational capabilities and strategic assets as well. It enables a service provider to consistently beat competitive alternatives over time, across business cycles, industry disruptions and changes in leadership. It defines a unique approach for delivering better value services.


It comprises of following key concepts:

  1. Demand Management
     Service Structures
    3.  Service Portfolios
    4.  Return on investment
    5.  Defining the service market
    6.  Financial Management
    7.  Service Assets
    8.  Developing service offerings


  1. Service Strategy works on 4 P’s
    Perspective: It defines a mission and enunciates the business philosophy of interacting with customer.
    2.   Positions: It describes the position and type of customer and the decision to adopt a well-defined stance.
    3.   Plan: This describes how and what valuable services we provide
    4.    Pattern: It describes how the organization is handling all its plans and processes.


Objectives of service strategy:

  1. Provide Business Stakeholder Value
  2. Differentiate The Organization
  3. Make Solid Cases For Investment
  4. Resolve Conflicting Demands For Services
  5. Improve Service Quality By Strategic Planning


Key service strategy processes:

  1. A)  Financial management for IT services: Budgeting is the predicting the expected future requirements for funds to deliver the agreed upon IT services to the service customers.
    IT accounting enables the IT organization to account fully for the way its money is spent
    Charging is an optional activity within financial management for IT services
  2. B)  Service portfolio management

               The service portfolio aims to:

                Include the complete set of services managed by a service provider,Manage the entire lifecycle of all services

     3. C) Demand Management

The objectives of demand management Demand management are responsible for understanding and strategically responding to business demands for services by:

1.  Analyzing patterns of activity and user profiles
2.  Provisioning capacity in line with strategic objectives


Exam & certification


Professionalswho want to learn the management level concepts can join this training.

This will guide them more deeply on that


1.  Are you an ATO to offer this training and certification?
Yes, we are an ATO of AXELOS (Peoplecert)  to conduct this training and certification.

2.  Whom I can contact for any enquiries? 

 You can do live chat with our experts or you can also mail us at 

3.  What are the criteria for this course?   

Professionals who want to learn the management level concepts can join this training. This will guide them more deeply on that. 

4.  Tell me something about the exam format? 

 It is of multiple choice type questions and duration is 90 minutes

5.  What is the duration of training? 

 Training duration will be of 2 days. 

6.  Who can attend this training? 

 There are no prerequisites for this course, individuals must have some experience in IT field 

7.  What to do after this course? 

 After this, you can proceed along with above Expert and Intermediate level ITIL exams
8. Tell me about LVC training? 

It is a live training conducted online by live streaming class. You can clear your concepts and doubts during the training. 

Course Agenda

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