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ITIL Foundation Training

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ITIL Foundation Training

Information Technology Infrastructure Library is the most demandable course in the IT field. This trains the individuals from the basic IT concepts and processes.
Target Group:The training mainly focuses on the key elements and concepts associated with ITIL service lifecycle management. It guides on how to apply ITIL techniques to improve efficiency in business changes.ContextIt helps to identify stakeholders in service management.IT service management is performed by IT Service providers. The main aim of this course is to impart you knowledge on all ITIL processes and tools.

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ITIL is the most widely adopted approach for IT Service Management in the world. It provides a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services to the business.

ITIL: Overview and Benefits ITIL advocates that IT services must be aligned to the needs of the business and underpin the core business processes. It provides guidance to organizations on how to use IT as a tool to facilitate business change, transformation and growth.

The ITIL best practices are currently detailed within five core publications which provide a systematic and professional approach to the management of IT services, enabling organizations to deliver appropriate services and continually ensure they are meeting business goals and delivering benefits. The five core guides map the entire ITIL Service Lifecycle, beginning with the identification of customer needs and drivers of IT requirements, through to the design and implementation of the service into operation and finally, on to the monitoring and improvement phase of the service. 

There are no pre requisites to this course, anybody who is interested can take up this course.

1. Who is the governing body of ITIL® Foundation Course?

 APMG/EXIN/Loyalist/TUV/AXELOS is the governing body for ITIL® Training and Certification.

 2. Who will be the trainer for this course?

 Training will be delivered by accredited trainer with more 10 years of training and consulting experience. 

3. Do we get any pre study material for this course?

 Yes, you will receive study material before the training date, (Sometime we reserves until the start of workshop), and we give hard copy training Manual on the 1st day of training.

 4. Is Exam fee include in the training fees that I pay? 

Yes , exam fee is included in the course fee. 

5.Any pre requisites for taking ITIL® 2011 Foundation® training and Exam? 

There are no pre requisites for this training and certification. 

6. What is the time duration and what is the exam format for ITIL® Foundation?

 One hour of Foundation exam with 40 multiple choice questions (Closed book, minimum pass marks is 26 which is 65%.

 7. Where will be the venue for this training?

Usually we convey the venue details 3 days before the date. However, please contact support@sprintzeal.com to get the venue and map details.

 8. Are refreshments included in the package? 

Yes, our standard refreshments we offer is two time tea/coffee (Cookies- optional) break each day. In case of lunch we will keep you posted. 

9. Is it paper based or online exam. And where should I write my exam?

 Examination will be paper based unless requested and paid extra for online exam. 

10. Do you have any other training related to IT Management? 

Yes, we also conduct ITIL® RCV, ITIL® SO.

You will be certified in ITIL® Foundation from AXELOS by following these processes:
 
Step 1: Appear for ITIL® Foundation exam after completing the training.
Step 2: Score 65% in 60 minutes [i.e. 26 answers out of 40 questions]
Step 3: Earn two ITIL® credits on successful completion of ITIL® Foundation exam

Information Technology Infrastructure Library (ITIL®) is used worldwide and is extremely popular in many organizations, large and small. Companies like Microsoft, HP, Fujitsu, Sony, Disney, and even NASA have implemented ITIL® with much success.

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  • Mr. Steve Burrill
    Finished the training. I have to say it was very good and Jeff Owens (the trainer) was really good. I enjoyed the training and learned a lot. I do have another colleague who would be perfect for this training. I will discuss it with him on Monday. Company – Comcast – Designation – Project Manager
  • Ms April Jones
    Attended PMP training for 4 days in Washington DC, for some reason I wanted to take the training again in next batch Sprintzeal allowed me to attend another batch for free of cost. Thanks, Company - Baxter - Designation - Owner
  • Aphra
    Now I can say that I know about Six sigma Trainer was really awesome Management is good
  • Robert
    Trainer seems to be very experienced, shared new and latest technologies The course material and course content are really terrific
  • Feras
    I choose 2 days PRINCE2 training and my knowledge seems to be increased more after training Trainer is very well versed about the subject
  • Michael
    Good training Trainer uses Interesting techniques Really interesting training
  • David
    Online training with Sprintzeal is really awesome. Learned each concepts and processes in a quite easy and simple way.
  • Donna
    Generally I heard LVC classes are not better but just few days back I had taken Live virtual classes for PMP provided by sprintzeal and it was really mind blowing.
  • Patricia
    The training was very detailed ans it was made sure everyone has caught up before moving on! This is the perfect class to attend if you are totally new to a course like I am.
  • Michelle
    Extremely satisfied. Learned a lot from online training classes for Six Sigma Green Belt offered by Sprintzeal.

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