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ITIL® Service Offerings and Agreements
ITIL® Service Offerings and Agreements
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ITIL® Service Offerings and Agreements  ( United States )


The ITILIntermediate Qualification: Service Offerings and Agreements (SOA) Certificateis a freestanding qualification, but is also part of the ITIL IntermediateCapability stream, and one of the modules that leads to the ITIL ExpertCertificate in IT Service Management. The purpose of this training module andthe associated exam and certificate is, respectively, to impart, test, andvalidate the knowledge on industry practices in service management asdocumented in the ITIL Service Lifecycle core publications

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The Service Offerings and Agreements (SOA)module is one of the certifications in the ITIL®&nbsp;Service Capability work stream. Themodule focuses on the&nbsp;practical application&nbsp;of SOA practices in order to enable portfolio, service level,service catalogue, demand, supplier and financial management. The ITIL Certificate in Service Offerings and Agreements is intended toenable the holders of the certificate to apply SOA practices service managementlifecycle and specifically in the following key ITIL process, role and functionareas&nbsp;<ul>  <li>Service portfolio management</li>  <li>Service catalogue management</li>  <li>Service level management</li>  <li>Demand management</li>  <li>Supplier management</li>  <li>Financial management for IT services</li>  <li>Business relationship management</li></ul>

The target group of the ITIL®Certificate in Service Offerings and Agreements is:<ul>  <li>Individuals who have attained the ITIL Foundation certificate in Service Management and who wish to advance to higher level ITIL certifications</li>  <li>Individuals who require a deep understanding of ITIL Certificate in the Service Offerings and Agreement processes and how it may be used to enhance the quality of IT service support within an organization</li>  <li>IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme</li>  <li>Operational staff involved in Service Portfolio Management; Service Catalogue Management; Service Level Management; Demand Management; Supplier Management; Financial Management and Business Relationship Management who wish to enhance their role-based capabilities</li></ul>Candidates can expect to gain competencies in the following uponsuccessful completion of the education and examination components related tothis certification<br><ul>  <li>Service Management as a Practice</li>  <li>Processes across the Service Lifecycle pertaining to the Service Offerings and Agreement curriculum</li>  <li>Service Portfolio Management which provides documentation for services and prospective services in business terms</li><li>Service Catalogue Management which is concerned with the production and documentation of the Service Catalogue from a business and a technical viewpoint</li><li>Service Level Management which sets up a Service Level Agreement (SLA) structure and ensures that all SLAs have an underpinning support structure in place</li></ul>

Individuals must have anin-depth knowledge of the ITIL services and tools can apply for this course

&nbsp;&nbsp;Whom I can contact for any enquiries?<br><span>You can dolive chat with our experts or you can also mail us at <a target=\"\" rel=\"\">info@sprintzeal.com<br></a></span><span><br>What are the criteria for this exam?</span><b></b><br>&nbsp;Individualsmust have an in-depth knowledge of the ITIL services and tools can apply forthis course<br><br>&nbsp;What are marks required to clear theexam?<br>&nbsp;70% is theminimum passing percentage to clear the exam<br><span><b><br></b>What is the duration of training?</span><br>&nbsp;Trainingduration will be of 2 days.<br><span><b><br>&nbsp;&nbsp;</b>Who can attend this training?</span><br>&nbsp;There are no prerequisites for this course, individuals musthave some experience in IT field<br><br><span><b>&nbsp;</b>What will I get along with thistraining?</span><br>&nbsp;You will have access to the online e-learning and practice tests alongwith the training&nbsp; <br><span><b><br></b>Tell me about the exam format?</span><br>&nbsp;Exam duration is 90 minutes and multiple choice questions arethere. Out of 40, 28 marks is the minimum marks to clear the exam.

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