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IT Service Architecture
ITIL® Service Offerings and Agreements
ITIL® Service Offerings and Agreements
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ITIL® Service Offerings and Agreements  ( Germany )

The ITIL Intermediate Qualification: Service Offerings and Agreements (SOA) Certificate is a freestanding qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications


Online Self – Paced Learning: Our versatile ITIL® Intermediate SOA online training is designed to meet the requirement of self-learning candidate. The E-learning content is self-explanatory and consist of quiz and exercises at the end of each session. The ITIL® Intermediate SOA E-Learning content is aligned to Governing Body and is sufficient for one to self-prepare for an ITIL® Intermediate SOA examination.


Money back Guarantee: 10 Days Full money back guarantee if not satisfied with the quality of the training, do not hesitate as for refund. We value your money, we will ensure you pass the exam even after just going through the E-Learning, speak to our training consultant.


ITIL® Expert Facilitator Support: Write to us with your queries and get it answered by our SME’s. Do not hesitate, if you have questions even while going through Self Learning training ask us, we are always eager to help.


Practices Papers: Get practice test papers to prepare for your ITIL® Intermediate SOA, our Practice Test papers are designed same as actual exam, by going through Practice Test Papers you will have the same feel of the exam and it will build confidence before taking the actual exam.

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ITIL® SOA from VMedu Partnered Sprintzeal’s makes sure one to prepare for the ITIL®  SOA exam in the comfort of their own place.


The Service Offerings and Agreements (SOA) module is one of the certifications in the ITIL® Service Capability work stream. The module focuses on the practical application of SOA practices in order to enable portfolio, service level, service catalogue, demand, supplier and financial management. The ITIL Certificate in Service Offerings and Agreements is intended to enable the holders of the certificate to apply SOA practices service management lifecycle and specifically in the following key ITIL process, role and functional area Service portfolio management Service catalogue management

  • Service level management
  • Demand management
  • Supplier management
  • Financial management for IT services
  • Business relationship management


The target group of the ITIL® Certificate in Service Offerings and Agreements is:


  • Individuals who have attained the ITIL Foundation certificate in Service Management and who wish to advance to higher level ITIL certifications


  • Individuals who require a deep understanding of ITIL Certificate in the Service Offerings and Agreement processes and how it may be used to enhance the quality of IT service support within an organization


  • IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programmer


  • Operational staff involved in Service Portfolio Management; Service Catalogue Management; Service Level Management; Demand Management; Supplier Management; Financial Management and Business Relationship Management who wish to enhance their role-based capabilities

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification


  • Service Management as a Practice


  • Processes across the Service Lifecycle pertaining to the Service Offerings and Agreement curriculum


  • Service Portfolio Management which provides documentation for services and prospective services in business terms
  • Service Catalogue Management which is concerned with the production and documentation of the Service Catalogue from a business and a technical viewpoint
  • Service Level Management which sets up a Service Level Agreement (SLA) structure and ensures that all SLAs have an underpinning support structure in place

Individuals must have anin-depth knowledge of the ITIL services and tools can apply for this course

Are you an ATP to offer this training and certification?
Yes, we are an ATP of AXELOS (Peoplecert) through VMedu to conduct this training and certification.

Whom I can contact for any enquiries?
You can dolive chat with our experts or you can also mail us at

What are the criteria for this exam?
Individualsmust have an in-depth knowledge of the ITIL services and tools can apply forthis course

 What are marks required to clear theexam?
70% is theminimum passing percentage to clear the exam

What is the duration of training?
Trainingduration will be of 2 days.

 Who can attend this training?

There are no prerequisites for this course, individuals musthave some experience in IT field

What will I get along with thistraining?
You will have access to the online e-learning and practice tests alongwith the training 

Tell me about the exam format?

 Exam duration is 90 minutes and multiple choice questions arethere. Out of 40, 28 marks is the minimum marks to clear the exam.

  • Questions are of Multiple choice type
  • 70% is the passing
  • 90 minutes’ duration
  • Closed book examination

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