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Business Management
IT Service Architecture
ITIL® Service Transition
ITIL® Service Transition
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ITIL® Service Transition  ( Hong Kong )


Servicetransition includes the management and coordination of the processes, systemsand functions to package, build, test and deploy a release into production andestablish the service specified in the customer and stakeholder requirements.
It helps to plan and manage the change of state of service in its life cycle.

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Itmakes sure that changed services satisfy the needs of customer and businessexpectations.

The goals ofservice transition:-

Plan and manage the capacity and resources required to package, build, test and deploy a release into production
Provide a consistent and rigorous framework for evaluating the service capability and risk profile before a new service is released
Establish and maintain the integrity of all identified service assets and configurations
Provide good quality knowledge and information to expedite effective decisions about promoting a release
Provide efficient, repeatable build and installation mechanisms to deploy releases to test and production
Ensure that the service can be managed, operated and supported in accordance with service design.

During service transition, the following organisational elements need support:


1. Service Strategy
2. People
3. Process
4. Technology
5. Suppliers of the service
6. Organizational culture
7. Governance
8. Risk

The scope ofservice transition 
It includes the management and coordination of the processes, systems and functions to package, build, test and deploy a release into production and establish the service specified in the customer and stakeholder requirements.

The following activities are excluded from the scope of service transition best practices:


1. Minor modifications to the production services and environment, for example, replacement of a failed PC or printer, installation of standard software on a PC or server, new user
2. Ongoing continual service improvements that do not significantly impact the services or service provider’s capability to deliver the services, for example, request fulfillment activities driven from service operations
3. Service transition processes
4. Knowledge management  
5. Change management  
6. Release and deployment management
7. IT service asset and configuration management  
8. Service validation and testing

1.  A minimum 21 hours ofinstruction with an Accredited Training Organisation (or an accreditede-learning solution).
 2.  ITIL Foundation Certificate in IT Service Management

Two years of experience in the field of IT is highly desirable. Candidates should also spend some time reviewing the syllabus and the ITIL® Service Transition publication to prepare for the exam

1. Tell me about LVC training?
It is a live training conducted online by live streaming class. You can clear your concepts and doubts during the training.

2. Whom I can contact for any enquiries?
You can do live chat with our experts or you can also mail us at info@sprintzeal.com.

3. What are the criteria for this exam?
There are no eligibility criteria for attempting the exam.

4. What will I get along with this training?
You will have access to the online e-learning and practice tests along with the training.

5. What is the duration of training?
Training duration will be of 2 days.

6. Who can attend this training?
There are no prerequisites for this course, individuals must have some experience in IT field.

7.  What to do after this course ?
After this, you can proceed along with above Expert and Intermediate level ITIL exams

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