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ITIL® Foundation Training

ITIL® Foundation Training

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ITIL® Foundation Training   ( Saudi Arabia, Jeddah )

ITIL® (Information Technology Infrastructure Library) is the most advanced and industry accepted approach towards IT service management. ITIL® works on set of frame works revolving around best practices in IT service management industry to fulfill customer needs.

ITIL® Foundation serves as the base towards adapting to ITIL® best practices. ITIL® Foundation training helps an individual to understand the key concepts, strategies & terminologies of ITIL® 2011 service life cycle in IT service management.

ITIL® Foundation 2011 is the first level toward the achieving your expertise in ITIL® best practices. ITIL® Foundation training focuses on imparting basic knowledge on all the process of IT service lifecycle Like Design, Strategy, operation, transition and continual service improvement.


Sprintzeal is an (A.T.O) Authorized Training Organization of Peoplecert (AXELOS). Get trained from experts and train your company employees to understand the frame work correctly.


Sprintzeal ITIL® foundation Classroom Training is a blended model approach toward achieving your ITIL® foundation certificate.


Instructor led In-Person Training: our 1/2/3 day ITIL® Foundation training program helps the candidate to clear the examination at very first attempt. The course ware is aligned to Peoplecert and covers the complete syllabus along with case studies and examples.


Industry Expert Facilitator: The facilitator is an ITIL® (Accredited trainer) from various Governing bodies and expert in delivery the ITIL® Foundation training. Our, SME’s make the session interactive by conducting excises during the training session and guiding towards implementing best practices under your current process.


E-learning: Pre course E-Learning access prior to classroom training starts Our ITIL® Foundation E-Learning content is designed to meet the requirement of self-learning candidate. The content consists of the standard syllabus aligned to Peoplecert along with simulation test practices to help to prepare better for your examination.


Re-training: Free repeat session subjected to seat availability, in case you need more knowledge or need brush up for what you have studied, then you can contact us for re training we will accommodate you in our next upcoming ITIL® foundation Workshop.


Post Program Support: Get expert advice on following you goal of completing ITIL® Expert certification and building to profile on IT service management.


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SPRINTZEAL’s ITIL® Foundation training offers the most comprehensive approach towards clearing you ITIL® Foundation examination at the very first attempt.
SPRINTZEAL has guided more than 7000+ learner towards their goal in achieving ITIL® service life cycle expertise.
ITIL® Foundation training provides in depth understanding of all the aspects of ITIL® standard practices to an individual and organization. Therefore helping them achieve their goal of delivering product with customer satisfaction.

After completing the course you will have clear understanding on:

Increase your visibility in the team.

Identify the areas of improvement with the process.

Understand the basic on ITIL® frame work used in IT service Management.

Understand the terminology and practices used by world leaders in IT service management.

Achieve customer satisfaction by applying standard approach for your business.

Gain a globally recognized ITIL® foundation certification.

The ITIL® best practices are currently detailed within five core publications which provide a systematic and professional approach to the management of IT services, enabling organizations to deliver appropriate services and continually ensure they are meeting business goals and delivering benefits.

The five core guides map the entire ITIL® Service Lifecycle, beginning with the identification of customer needs and drivers of IT requirements, through to the design and implementation of the service into operation and finally, on to the monitoring and improvement phase of the service. 

There are no perquisite for ITIL® Foundation training. Candidate looking for gaining the knowledge on IT service management practices can go for this.

Are you an ATO to offer this training and certification?
Yes, we are an ATO of Peoplecert (AXELOS) to conduct this training and certification.
What is ITIL®?
ITIL® (Information Technology Infrastructure Library) is a framework of best practices in IT service management. ITIL® defines the concepts, strategy & terminologies used worldwide to IT service with customer satisfaction.

What is ITIL® foundation?
ITIL® foundation is the basic level of ITIL® framework under IT service lifecycle.

Is it mandatory training for ITIL® foundation to get certified?
No, it is not mandatory to undergo training to take up ITIL® foundation exam, however expert suggest to undergo a formal training on ITIL® foundation before taking up the ITIL® foundation exam for better understanding of ITIL® concept and to increase the chance of clearing examination at first attempt.

Who is the governing body for ITIL®?
The ITIL® training and certification is governed by AXELOS.

What are the levels under ITIL®?
One has to undergo below levels of ITIL® to become an ITIL® Master.
ITIL® Foundation
ITIL® Practitioner
ITIL® Intermediate
ITIL® Expert
ITIL® Master
Who provides exam for ITIL® foundation?
Peoplecert is the authorized body that deliveries exam and certification on ITIL® foundation and all ITIL® Intermediate levels.

What is the exam pattern for ITIL® foundation?
Exam Pattern:
40 multiple choice questions
1 hour duration
Closed book examination with no negative marking
Passing percentage: 65% and more for gaining ITIL® Foundation certificate.
What is the ITIL® foundation exam passing score/percentage?
The candidate has to score 65% i.e 26 correct answer out of 40 to get ITIL® foundation certified.

What is the validity period for ITIL® foundation certificate?
ITIL® foundation certificate is life time valid.

Is ITIL® foundation exam fee include in the training fees that I pay?
Yes, The ITIL® foundation exam fee is included in the course fee.

Is there a difference between ITIL® v3 foundation and ITIL® 2011 foundation?
The governing body released ITIL® v3 foundation in 2007 later it was upgraded to ITIL® 2011 foundation.

Do I need to take up exam for ITIL® 2011 foundation if I’m ITIL® v3 foundation certified?
No, reexamination is not required for ITIL® v3 foundation certified candidate.

What is the ITIL® v2 foundation certificate validity?
The ITIL® v2 foundation certificate is not valid; candidate has to undergo a reexamination process to get certificated on ITIL® 2011 foundation.

ITIL® Foundation certification exam is conducted by Peoplecert on Behalf of Axelos. Candidate can appear for the examination after undergoing an ITIL® Foundation Classroom/Live WebEx/Online Self-Paced Learning.

Once the training is completed, participants can take the paper based exam on last day of the training in class (Specific Locations) or request for the exam link as per their convenience time through online by writing an email

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