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Sprintzeal FAQ'S

FAQ

FREQUENTLY ASKED QUESTIONS


1. What is included in the course fee? 
  A. Below mentioned services are included in the package:
1. Training fee
2. Exam Fee (not for all courses)
3. Course ware (Hard copy)
4. Free WI-Fi Internet in the training Centre.
5. Tea/Coffee with snacks throughout the day

2. Does your course content change to meet the needs of industry and jobs? 
Yes. Our course matter at SprintZeal and assessments are continuously being revised. Our trainers are out in the field regularly and the course content is altered in sync with the current requirements. Plus, our delivery methods are also updated regularly to match our student needs.

3. Does the training course include practice questions or mock exams?
To help you fully prepare for your exams, our training courses include practice test questions. This not only reinforces the information learned, but also familiarizes you with the exam pattern.        

4. Whom do I contact if I have any problems enrolling for an SprintZeal Course
For any enquiries, please get in touch with us by:
Using our Live Chat option             
Writing to us at support@sprintzeal.com
Calling our learning advisers on the numbers mentioned on our contact us page.
     
5. What payment options are available?       
Payment options are listed with each of the courses and qualifications. We accept credit card, direct debit and company invoices. If the payment options listed against the course do not suit, please discuss your cash flow situation with us, below mentioned are the payment options:

Visa debit/credit/MasterCard
PayPal
PO raised by the company
Bank Transfer

6. What do you do with my personal information?
We use your personal information (Company Name, Designation, etc.) only for the purpose of providing the best possible service. Please read our privacy statement for more details.

7. Do I get a copy of the certificate by post or by email?  
It depends on the course and the certifying body of the respective course. If they provide hard copy of the certificate, we will dispatch the same to you and if it is a soft copy, you will receive the same via email. The course completion certificate from SprintZeal will be a soft copy.

8. Can I ask for payment receipt?  
Yes, after or before enrollment you can request for an invoice.

9. Can I cancel or reschedule my enrollment after booking the course?  
 
Yes, you may decide to reschedule or cancel your registration in case of any unavoidable reason. For more details, please go through our terms and conditions.

10. Will there be any course materSprintZeal provided? 
We provide accredited course ware for all the APMG courses. For other courses, we provide our own manual prepared by highly qualified trainers and consultants.

11. Do I have to go through the course materSprintZeal before I come to class?  
It is recommended, but not mandatory. If requested in advance, we will courier the course ware to you.

12. How does the money back guarantee works? Is it applicable for the all the courses?
  Click here to know more about money back guarantee. No, we do not offer money back guarantee on all the courses.

13. Will I be eligible for a discount if we come in group or refer someone to your course?
Yes, you will be entitled to a 10% discount for two candidates. For 3 or more candidates, a 15% discount is offered on the training fee. For In-House quotations (Corporate Onsite Training) please write to us at support@sprintzeal.com or call our Learning advisers. 

14. When does one choose a classroom training program? 
Classroom Training programs can be opted by delegates keen to learn through face-to-face interactions, whilst at the same time connect with other professionals. Classroom sessions ensure that the candidate follows a strict agenda and completes the course in the required time. This will further be bolstered by online learning access for certain courses to help you revise at your pace..

15. Can SprintZeal deliver a course at my company site?
Yes, our accredited trainers will be assigned to deliver the course at your organizational location, if you have a training requirement for a group of employees. The course content can also be customized to meet your organizational requirements/ project objectives. For more information, please write to us at support@sprintzeal.com

16. Can our company partner with SprintZeal? 
Yes, you can fill in your details in the ‘Corporate Client Corporate Program’ page under Corporate Solutions on the website. You can also write to us at support@sprintzeal.com

17. Does SprintZeal Provides Live Virtual Instructor-Led (LVT) Trainings? 
Yes, we facilitate LVT trainings. You can have your employees from different locations trained at the same time, through state-of-the-art technology. Individuals who wish to train from the comfort of their home can also opt for this. The technology can be installed on all modern mobile devices.

18. How will I get my results after writing exam?  
Our learning adviser will keep you informed about the results. We are usually in receipt of the results within 12 working days. However, the time-frame for issuance of certificates/ declaration of results will depend on the Governing body for the course. 

19. Does SprintZeal send me a certificate after passing, or I will get directly from Governing body?
The certificates are dispatched to SprintZeal. We will then either send the certificate to your postal address or e-mail a scanned copy or both, depending on whether the certificate issued is a hard copy or soft copy

20. When and how should I claim my PDU (Professional Development Units) certificate?
Upon completion of the required hours of training, you can write to us at support@sprintzeal.com with your full name, as should appear on the certificate. 

21. Will I get a discount if I am an existing customer and decide to take another one with SprintZeal? 
Yes, we value our existing customers and help them with the best possible discount.

 

FAQ for App

 
1. Can I learn all the courses and get certified from Sprintzeal APP?
Yes, you can learn all the courses offered by Sprintzeal on App. There are no limitations to learning courses and one can even get multiple certificates provided he/she completes the courses and clears the exam.  
 
2. Is it limited by seats?
The offers aren’t limited by seats but we do believe in ‘first come first serve’ policy. Availing offers instantly is advised as they come with a certain time limit. However, there are exceptions as well and conditions are based upon on the offer that’s running.
 
3. How often you run SZ DEAL offers?
Sprintzeal runs offers and discounts on several courses frequently. On occasions and during year end seasons, like appraisals. We bring exciting offers that can be availed periodically.
 
4. Can I use this training and certification for submitting the project?
Yes, you can use the certificate provided by Sprintzeal for advancing and improving your career in any way possible. However, the usage of a certificate and its benefits in a project depend majorly on the project committee as well. It can be used to its full value if and only if sits right with the project guidelines.
 
5. Is it internationally recognized?
Yes, certifications provided by Sprintzeal are internationally recognized. All the courses are accredited by internationally recognized governing bodies and are registered trademarks of institutes like PMI and AXELOS Limited and many others including Sprintzeal.
 
6. From where am I receiving the certification?
On completion of the course, you will receive the certification from Sprintzeal. Trusted by thousands, we are the industry leader in providing certification courses across the globe.
 
7. Why Sprintzeal charges only USD 5 / Month?
More than anything, we value customer satisfaction and believe in providing our customers with high-quality services. To make learning easy and effective, we have come up with the $5/month’s plan for all those willing to advance their career and expand their knowledge. 
 
8. What is the success rate of passing?
With over 26000+ professionals trained across the globe the success rate of Sprintzeal’s training programs is impressive i.e., 97.26 %
 
9. Is it necessary to do MOCK tests before I take the FINAL exam?
To familiarize you with the exam pattern, we conduct mock tests. It is mandatory, taking up the mock tests and it is highly recommended for getting better results in final test.
 
10.  Is it mandatory for me to complete all the videos to take the final exam?
Yes, It is recommended to complete all the videos. although it is not mandatory before taking up the final test. This is to ensure the candidate is well acquainted with all the topics and well versed in the subject being dealt with. 
 
11. Will PMI accept my PDUs from you?
Yes, the PDUs awarded by Sprintzeal can be used to maintain your PMI course credentials, since we are an REP of PMI. On completion of the training hours, you can download the certificate which can further be used for PMI-PDUs.
 
12. Is this certificate valid for PMI PDUs?
Yes, the certificate is valid for claiming PDUs and applying for the PMI. You can download the PDU certificate upon completion of the course through app or website. 
 
13. Can I claim my PDUs with PMI after completing the course?
Yes, you can claim your PDUs on completion of the course and apply to maintain your credentials. 
 
14. Is job guaranteed after completing the course and certification?
The chances of getting a job increases manifold on getting certified. It surely acts as an add-on that sets you apart from the crowd and gives you an edge over your competitors. However, since several other things are also taken into consideration by interviewers, we cannot give 100% guarantee as a huge part of the selection depends on the interviewer and the candidate himself/herself. 
 
15. Will I get a job after completing the training?
Certifications have undoubtedly become a major criterion for the job selection process and the certificate gained from Sprintzeal surely holds great value. It can certainly help one land a job provided the individual fulfills the other criteria set by the employer/interviewer. However, we do not guarantee any job or placement. 
 
16. Will the price increase in future from USD 5 / Month?
For limited time offer Sprintzeal offers wide variety of courses for just $5 / Month. Once the limited time is ended then the price will be increased. Before the monthly prices increase for subscription we will notify all our current recurring users.
 
17. Can I access multiple videos at the same time?
No, you cannot access multiple videos at the same time. You can watch one audio/video at a time.
 
18. How do I correct my name on the certificate?
An option for correction of the name on the certificate isn’t available. Before issuing the certificate, a request for entering the name of the candidate is made to ensure correct usage of the name and to avoid inconvenience. However, changes to the account name and registered name be made at any time. 
 
19. How do I change my email address?
In manage accounts option, kindly fill contact us form clearly explaining why you want to change the email address and support team will get back to you within 72 business hours. 
 
20. How do I reset my user ID?
By writing the email to support@sprintzeal.com and  requesting the same.
 
21. I forgot my user ID?
In case of loss of user ID, one needs to provide their email address for the recovery of the account by trying multiple email address to see which one was used while registering.
 
22. How do I reset my password?
Click on the ‘forgot password’ option on the login page and request for a new link through email. A link to reset password will be sent to your registered email id which can then be used to set a new password.
 
23. I forgot my password?
To login to your account when forgotten your password, kindly use the ‘forgot password’ option. It is a hassle free procedure; you’ll be able to set new password and login to your account in no time. 
 
24. Video buffering is slow?
In case of slow buffering of videos,
• Please ensure the device you are accessing videos from is connected to a strong and secure internet connection.
• Try hard refresh/reload the page by hitting the ‘refresh’ button.
• Make sure the battery of the device is sufficiently charged while browsing the app or through computer.
• If the issue still persists, feel free to reach out to us at support@sprintzeal.com or fill the contact us form from our APP and you will receive a response within 72 business hours.
 
25. How can I get a hard copy of my certificate?
After completion of the course, you will be provided with the certificate that can be emailed to your registered email address. It is printable and Sprintzeal do not send any hardcopy of the certificate.
 
26. How often I can download the certificate?
The certificate awarded at the end of the course can be downloaded only once. However, you can always check the list of certifications under your profile. There is an option to resend your certificate email to your registered email.
 
27. I am not able to download my certificate?
On successful completion of the course, the certificate will be emailed to download the same. In case of issues related to the certificate, you can try refreshing the account, re-login and if the issue still persists, we are always here to help you out. Reach out to us at support@sprintzeal.com or fill out the contact form explaining the issue. 
 
28. When can I cancel my subscription?
On subscription, you will get instant access to all the courses offered. For limited time period, you get free access for the first 10 days and in case you change your mind, you can cancel the subscription. However, the cancellation needs to be done within the first 10 days which is on or before 9th day from the day of registration as beyond that charges will apply.
 
29. I registered on the website but I see only one-course access?
In this case, you have purchased single online course from our website or a complimentary access from your classroom training as a part of classroom offering. Its easy process to get other course access by clicking other course image which will ask you to convert your single course access to monthly subscription. Note, once converted to monthly subscription you can no longer go back to your original specific course access. 
 
30. How much is the monthly subscription?
For Limited Time Period. The monthly subscription cost is $5 only. You get access to several courses for $5 and even get certifications on completion of the course. 
 
31. How can I cancel my subscription?
To cancel your subscription, you can go to account settings and click on the ‘cancel subscription’ button.
On following the instructions, your subscription will be canceled and you will not be charged in coming months.
 
32. How many courses access will I receive?
On subscription, you will get access to unlimited courses. Several new courses will be uploaded from time to time and the existing courses will be updated periodically as well. Some of the courses offered are Project Management, Quality Management, IT Service Management, Cloud related courses, AWS, Big Data Hadoop etc. PMP®, Six Sigma, PMI-ACP®, ITIL®, CBAP®, and Digital marketing etc.
 
33. How much do I have to pay?
For a monthly subscription (Limited Time Offer), you need to pay $5 only. You will be able to access the app from various devices like Android or IOS and learn multiple courses until the end of the month (30 days from the payment date). After one month, $5 will be deducted from your account and you shall get access for another month as recurring. 
 
34. How does this work?
For gaining access to the certification courses, you will require to register with email address and subscribe for our monthly subscription. The login credentials will be same, as you use it to register. Using this, you can log in to the app and start learning. On completion of the course and clearing the final exam, you will be awarded a certificate. The certificate can be emailed to your registered email address to print or download.
 
35. What is App?
Sprintzeal App is an E-learning application loaded with training videos of various certification courses. It offers high-quality training videos with topics explained by experienced trainers.
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