About RJR Innovations: IT Business Management Solutions Made Easy
RJR Innovations, a leading provider of innovative IT engineering solutions, founded in 2004, prioritizes efficient and effective IT service delivery, focusing on customer satisfaction. Their solution provides a fully functional BMC Footprints environment.
- Industry: BMS
- Founded: 2004
- Headquarters: Ottawa, Canada
- Employees: 25 +
Awards and Reviews
Staggering 47% Increase in IT Service Delivery – RJR Innovation’s Journey
RJR Innovations expanded its operations, and the complexity of its IT environment increased at the same scale. This demanded the need for a standardized approach to their IT service management practices. Adapting to effective IT service management practices also helps in staying competitive. This led RJR Innovations towards Sprintzeal, investing in our ITIL Foundation training program.
Challenges
RJR Innovations' IT team was doing a great job by innovating new strategies to manage IT services, but it didn’t last long. For the long run, they realized they needed a standardized approach as the business market got more complicated.
Solution
Choosing Sprintzeal's ITIL Foundation Training Program was a game-changing move by RJR Innovations. By the end of this training, their IT team was able to build a robust IT service management framework that aligned with their business goals and objectives.
Result
Our ITIL Foundation course aided heavily in RJR Innovation's IT Business Management Processes.
Here are the best changes they've appreciated:
Communication and Collaboration
A common language and standardized processes fostered better communication and collaboration among the teams. This streamlined framework of information flow improved decision-making.
Service Delivery
IT services and solutions were delivered more efficiently and effectively, with a focus on meeting business goals and objectives. His also helped improve customer satisfaction.
Incident Resolution
Proactive problem management and incident resolution that led to faster resolution, improved service quality, and minimized service disruptions resulted in higher levels of customer loyalty.
Participant Reviews
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