JIRA Software – Uses, Purpose and Applications

By Melissa

Last updated on Jul 23 2020

JIRA Software – Uses, Purpose and Applications


What is JIRA?


JIRA is a project management tool that was developed by Atlassian in 2002. It is a tool that is used for bug tracking, project management, and issue tracking too. It is a complete package that helps the company in the project management sector. There are various uses of this particular tool. Most of the companies use JIRA for Scrum for issue tracking, project managing, and even for tracking of certain software. JIRA is a software tool that has become handy in every company. People are now using this software tool to understand the project management process and do it properly. Not only that, but JIRA also provides companies with cloud services, which prevents them from spending money on separate cloud services.


Purpose of JIRA


JIRA tool was previously developed for tracking bugs and issues, which was then updated to become a project management tool. Currently, JIRA is available in 3 different formats, JIRA Core, JIRA Software, and JIRA Service desk. The JIRA core, as the name suggests, is designed for the project management team and consists of tools that would help the team in doing various types of projects. The JIRA software has all the functions of the JIRA core and also includes Agile functionality. The last JIRA service desk is designed for IT professionals and other types of jobs, which is basically tagged as service desk jobs. JIRA is one of the most compatible tools available in the market, and it is highly praised for its certain features. But how exactly is JIRA used? What is the different usage of JIRA in the industry?


Applications and Uses Of JIRA


There are various uses of JIRA, which one can easily find in the market. However, some of the most important applications of JIRA that are considered in the companies are stated below.


JIRA For Project Management Teams


JIRA can be a lot more useful for project management teams. It is highly compatible, and one can configure it with any type of project. The compatible nature of JIRA is what made it popular in the market. For project management teams, JIRA provides tons of project templates to choose form. A team can even create their own templates on which they can be designed their own workflow. The software tracks make sure that all the pieces of work pass through the workflow so that all the steps are completed. Moreover, the admins can even get to see who is doing what type of task in the project and accordingly track the progress of the task. The project templates provided by JIRA store everything, from reports, workflow, and even track progress. This makes it comfortable for the project manager to view everything at a single place and point out the things that need to be done.


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JIRA For Software Development Team


JIRA provides the software industries with the JIRA software cloud services. The cloud services from JIRA are one of the best cloud services in the market. They provide tools that can help in planning and mapping the data. Moreover, these tools further help the team members in handling the data from stakeholders, budgets, and many more things every day. As it is well known that JIRA can integrate with various CI/CD tools, it provides transparency to the users. JIRA is a full package that the whole industry can use for various reasons. With the help of this particular tool, a company does not have to invest in other cloud services.


JIRA For Kanban


After JIRA acquired Trello, it has improved its Kanban system in many ways. Trello is one of the most popular Kanban project management tool, which is used in various companies, thanks to its user-friendly interface and various features. However, after Atlassian acquired Trello, the Kanban system of JIRA has improved. Here, a person can set up a Kanban board either in the beginning or can even add one while doing a project. There is even a tutorial designed for people who are using the Kanban system for the first time. The workflow system of JIRA Kanban is a drag-drop system, which makes it easier to move the tasks once they are done.


JIRA For Scrum


JIRA even helps the person in creating scrum boards for the project. The scrum boards help the person in tracking sprints and backlogs so that the execution of the project can be done in a more efficient way. JIRA’s scrum board is perfect for huge projects as it helps in simplifying the whole process of doing the project. The process of setting up a new Scrum board for the project is the same as that of creating the Kanban board. The person can select tasks from the backlogs and then place them separately in the sprints. In addition to that, JIRA even sets up these sprints into mini Kanban boards so that the person can easily manage the project, and there is no mess while doing the project.


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JIRA For Content Management


JIRA even has the option of content management for the company. After selecting this particular option, the person would get a Kanban workflow on their screens. With this screen flow, the person can easily draft, edit, and work on the content. Moreover, JIRA can even be integrated with WordPress and Squarespace, which further allows a person to easily transfer the work from one platform to another platform. This helps the person in editing easily without worrying about any kind of loss during the transfer process.


JIRA For Product Management 


The JIRA cloud services provide the team with various templates, based on which they can build a roadmap for their projects. These roadmaps are helpful for projects which are going to last for a longer time. It helps the team in tracking the progress of the team and even helps in sharing the progress of the project with other authorities. Here, a person can even add more details to the roadmaps, which depends upon th type of project that he/she is doing. Not only that, but there is also even the option of creating a “live” roadmap for a specific project, by integrating it with Confluence.


JIRA For Task Management


JIRA is even useful for managing the various tasks in the company. With the help od the workflow of JIRA, a person can assign themselves with several tasks and even provide others with tasks that they should do. There are even options of subtasks, which a person can use to break down a larger task into several small tasks and then complete it accordingly. By creating subtasks, helps the team in completing the whole task in less amount of time, and it even becomes easier to track the progress by using this method.


JIRA For Bug Tracking


JIRA is a tracking tool, as stated earlier. It was previously designed to track down various bugs and issues in the project. With the help of JIRA, one can easily view any kind of bugs that exist in the team and then solve it accordingly. The powerful workflow engine of JIRA is strong enough to assign the bugs automatically and then prioritize them as per the need for the project. By doing this, the software is helping the teams to track the bugs until the completion of the project.


JIRA For Issue Tracking


As stated earlier, JIRA was previously designed for bug and issue tracking. The software allows the user to identify the various types of issues and solve them accordingly. Moreover, one can even create their own issues for the projects and then prioritize each issue as per the steps of the projects. It even helps in tracking the issues as it moves along with the movement of the project.


Features Of JIRA


Coming down to features of JIRA, there are various features that would help the users in various ways. Though it is well known that JIRA is highly compatible but apart from that, what are the other features? Below are the top features of JIRA, which has made it popular in the Global market.


Detailed Reporting


JIRA offers its users with detailed reporting of every workflow and every task that has been done in the software. The reports are extremely detailed and cover basically everything in the task. The software works the way a person would expect from a normal project management tool, which provides reports of the completed tasks, the conclusion states, the tracking period, the time required for each task, and so on. The detailed reporting of JIRA helps the person in knowing the status of each and every task of the project and create better documentation. It even helps the project managers in making nice documentation of the project using these reports.


Project Roadmap


The project roadmap that JIRA provides the users allows the person to get a clear version of the type of product that they are creating. It helps the person in developing a schedule for the project, list down the various tasks that should be done in order to complete the project, and create both short- and long-term goals.


Time Tracking


Another excellent feature of JIRA is the time tracking feature. It helps the users in tracking down the amount of time that they are taking for completing each task assigned in eth workflow. This further helps the team members in tracking down individual progress and have a rough knowledge about the amount of time it would take to complete the whole project.


Mobile Application


JIRA even provides the users with its mobile application feature, which has a user-friendly interface and would help the person to work from anywhere. This particular feature even helps the person to know the status of the project from any remote area and track down the timeline of each task. Along with that, the mobile application has many more features and makes it easier for the user to work on it.


These were some of the top features that one can find in the JIRA software. It is highly compatible, easy to use, and simplifies the process of work so that the team can easily do the work.


JIRA Issues & Issue Types


The issue is JIRA is defined as bugs or problems that come along with the project. There are various types of issues that one can find in the project, and JIRA helps the user to prioritize the issues as per the project needs. The issue type shows all types of items that the JIRA software can create and track.


Default Issue type scheme: In this type of issue scheme, all the new issues are added automatically.


Agile Scrum Issue type scheme: In this type of issue scheme, the projects which are working under the Agile framework can create and state the issues in this category.


JIRA Components


Components in JIRA software are basically the sub-sections of a project which are used to group the issues together in a project and then divide them into smaller parts. The JIRA components help in adding various structures to the project. They break the project into features, teams, modules, sub-projects, and various other categories so that the team can create the reports as per each topic. Here, it even helps the team to know the various parts that are present in the project, which would help them in doing the project.


JIRA Screen


JIRA screen is basically the arrangement of the issues in the JIRA> whenever an issue is created in JIRA. It is arranged and represented in various fields, which is defined as the JIRA screen. One can easily edit and make transitions in the JIRA screen throughout the workflow. Moreover, for each specific issue, the screen type is shown in the screen-slot so that the user would be able to know the type of issue they are facing in the project and then work accordingly.


Issue Attributes


Issue attributes consist of statuses, resolutions, and priorities. Statuses are used to indicate the progress of a project. It helps the team to know the various tasks that are completed and the issues which are still present in the project. It further helps the person to know what kind of work is to be done so that the issue can be removed. Resolutions help in telling the progress of the issues. It has various tools that would help the person in knowing the current status of the project and work accordingly. Moreover, the priorities help in prioritizing the issues based upon the degree of the issue. If the issue is of high degree, then it is prioritized in the first, whereas smaller issues are kept at the last so that they can be solved even at last, and no problem would occur due to these issues.


Issue Security Schemes


The security scheme feature of JIRA allows the user to view the various types of issues present in the project. It consists of various security levels that can have various groups in them. It helps the team leader in specifying the type of issues based on the security level. It makes it easier to prioritize the type of issues that are present in the project. If a smaller group can handle the issue, then it is not passed on to a larger group, and likewise, the issues are divided into various teams so that the project can get complete in less amount of time.


How to Create An Issue In JIRA?


To create an issue in JIRA, the first step would be to login to the dashboard of JIRA. After logging in to the dashboard, one can find the option of “project” in it, on which they have to click. This will open up a new window with options like project management, simple issue, JIRA classic, and so on. Here, a person has to click the option of “Simple Issue Tracking,” where the software will take the person to another window. In this new window, one has to mention the details of the issues and then click on the submit option. After filling all the details of the issues and submitting the issue, one can now create an issue on the topic. Not only that, but a person can also now assign issues, check the status of the issues that are resolved, and even check the progress of the issues that are resolved.


The software even allows the person to edit the issue as per the requirement of the project and create new issues based on the issue details submitted. One can even search for the issues in the software by clicking on the search issues options.


Sub Task


Subtasks issues are used in JIRA to divide a parent issue into several smaller issues so that they can be solved easily and in a short span of time. Subtasks make it easier to assign the issue int, various groups by dividing it into so many forms. Subtasks can be created in 2 ways. One of the methods is to create a sub-task under the parent issue, and another method is to create an issue into a subtask.


For creating a subtask in JIRA, a person has to select a type of issue, under which they want to create the subtask. After selecting the type of issue under which the subtasks are to be assigned, one has to select the assigned more option, followed by the create subtask option. After selecting this option, a new window will appear on the screen on which one can create a subtask. In this new window, one has to fill up the details of the subtask and then select the submit option. With this method, one can create a subtask under the parent issue. It helps the person in dividing the main issues into various smaller tasks, which makes the task a lot easier. There are some important things that one should remember while creating a subtask. The first thing here is that one can create as many sub-tasks as they want; however, one cannot create a sub-task under a subtask. Another thing to remember here is that, once a subtask is generated under the parent issue, the parent issue cannot be converted into a subtask. Moreover, a sub-task can be converted into a parent issue, and then further sub-tasks can be created. One can even work on a sub-task without leaving the parent issue.


JIRA Workflows


A JIRA workflow is defined as a set of transitions and statuses that an issue has to go through during the cycle of issue solving. A JIRA workflow consists of 5 stages, which are an open issue, resolved issue, in-progress issue, re-opened issue, and close issue. These stages are created once the issue is completely formed. As the name of the stage’s states, each stage focuses on each stage of the issue so that it can be solved easily.


The first stage consists of opening the issue, where the team acknowledges the issue of the projects. In the next step, resolving the issue includes the various methods that are stated to resolve the issue in the project. In the next step, the tracking of the issue is done to see how far the issue has progressed and what are the steps taken to control it. Furthermore, the issue is then opened if not solved, so that any loopholes are not present. After solving the whole issue, it is closed, and then the issue is eliminated.


Plug-ins In JIRA


 JIRA is a software that can be integrated with any kind of tool for doing work. There are plug-ins available in JIRA so that the user can take more advantage of the software and do the work more effectively. The effective plug-ins that are available in JIRA are Zendesk, Salesforce, Github, and many more. Some of the plug-ins in the JIRA helps the person to report issues faced directly to JIRA and contact for better services.


Benefits of JIRA


There are various benefits of JIRA due to which companies are using this particular software tool instead of others. Some of the most useful benefits of using JIRA are stated below.


Affordable and Cost-Effective


The cost of suing JIRA is comparatively less than other software of the same. JIRA does not charge much amount and is available at a cheap rate for the company. Due to this reason, it is more available for companies which have just started entering into the industry. Moreover, the fees that JIRA charges are quite affordable, and one can easily invest in this particular software.




The next benefit of using JIRA is that a person can easily use it. Due to its user-friendly interface, a user is more likely to use JIRA instead of other software tools in the market. The interface of JIRA is pretty simple to use and understand. Moreover, it provides a wide range of documentation and forums, which makes it easy for users to learn and get adapted to the tool accordingly. There are even tutorials provided by JIRA so that the companies can understand the working of the software tool and use it accordingly.


Scalable & Customisable


JIRA gives the space to the users to customize it as per their needs. A company can customize the software as per the requirement of the project and get results accordingly. One can centralize JIRA for tracking the need for small to large size enterprises. Moreover, any type of pf company can use JIRA as per their needs. Thanks to its customizable templates and workflow, one can easily use it in any kind of field.


Light Weight Development


JIRA has a light web footprint and can be used in both Linux as well as Windows. JIRA supports various commercial databases in the market like Oracle, Microsoft SQL Server, and many more. In addition to that, JIRA even supports web browsers such as Firefox and Chrome, thus making it available for all types of works. Here, one does not need to have a specific platform to use JIRA software.


In addition to all that, JIRA is even compatible with various tools. Some of the tools with which JIRA can work effectively are Agile, Scrum, Confluence, and many more. Most of the industries are using JIRA nowadays due to the features and benefits that this particular software is providing. Companies are slowly shifting towards JIRA because it is easy to understand, and one does not need to have a certification course in order to use this particular software tool.


As stated earlier, JIRA is available for project management for software needs and even for various other fields. It can be used in any kind of industry and makes the work lot easier. By dividing the tasks into various smaller jobs, JIRA helps in completing the project in less time and with better outputs. JIRA has become a must in the industry nowadays. Be its software industry, retail industry, business, or any kind of industry, JIRA has taken over the maximum market with its excellent features and easy to understand software tools.

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About the Author

Sprintzeal   Melissa

Technical content creator in project management and other popular fields.

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