What is ITIL – Information Technology Infrastructure Library jobs and Certification Benefits

What is ITIL – Information Technology Infrastructure Library jobs and Certification Benefits

What is ITIL - Jobs and Certification Benefits

With the ever-changing dynamics of customer preferences and remote needs, it is best to stick with strong IT service management. The perfect solution to it is ITIL.

ITIL certification is a globally recognized framework for levelling businesses, plus initiating stronger IT services and engaging brilliant customer services.

Although there are many alternatives to the ITIL framework, organizations without an ITIL framework while dealing with end-user needs and goals would be less effective.

If you are wondering what is ITIL, we have lit down the understanding, of ITIL certification, ITIL Training, its advantages, and job prospects in this article.


What is ITIL?

ITIL® (Information Technology Infrastructure Library) consists of a set of comprehensive concepts and practices that focus on strengthening the bond of IT services with the business management area and improving customer satisfaction.

If you are from the IT industry, you will probably be aware of the hype and popularity ITIL has gained lately.

To give you some background details, the ITIL framework was first developed in the 1980s by the British government’s CCTA (Central Computer and Telecommunications Agency). Soon after the publication, the number grew to 30 volumes and updated versions were published in the years 2001, 2006, 2007, and 2009.

The latest edition of the ITIL framework available today was published in July 2011 and covers the full cycle of services and concepts required to deliver services to the customer.


What is ITIL Used for?

The use of ITIL certification stands out to bring productivity and obtain expected results services. Precisely, an ITIL framework is designed to regulate the IT services along with identifying, planning, outcomes, and selection for the organization and business.


Importance of ITIL

Considering the fact that the IT industry is constantly changing, it gets difficult to keep up with it.

There are several technologies, software, and tools being introduced into the market that twist the work pattern in the industry drastically. Plus, it gets difficult to screen out the trends that are promising from the ones that won’t last too long.

ITIL Framework was one of these updates made to the IT industry back in 1980 and it is evident that this is something that only seems to be growing in demand with the passing years.

These sets of principles have become a commonly adopted practice by almost all organizations in the IT industry.


What is the ITIL Process?

The ITIL processes are a set of activities implemented with inputs, outputs, and triggers to meet specific goals for the current organization. Organizations develop and check the characteristics as per their requirements.

The ITIL process involves key functions:

- Align IT division with businesses

- Check services that support the business

- Altering from development to operation

- Deliver results as per stakeholder or customer needs

- Identifying and enhancing improvisations for quality services


What is ITIL Service Strategy?

ITIL utilizes a measure-up to aid businesses to manage risk, enhancing customer relations, build an effective and ascendable IT service environment.

The ITIL service lifecycle comprises five stages:

- Continual Service Improvement

- Service Design

- Service Strategy

- Service Transition

- Service Operation


What is ITIL Job Market and Growth in the Current Scenario?

ITIL has grown in popularity and its practice has been adopted by several organizations over the years. As many IT organizations realize the importance and benefits of ITIL practices, the demand for professionals with knowledge about ITIL is increasing.

With the positive impact ITIL has made on organizations over the years, it continues to gain recognition and demand even today. The practices focus on the overall growth by providing insights into the roles and responsibilities of various departments and the skills to prioritize tasks in order to provide better services.

The candidates who are well versed with ITIL practice methodology are high in demand all over the world and the job market for ITIL-certified professionals only seems to be growing in this field.

All over the world, several job opportunities with ITIL certification as a requirement are being posted.

Some of the companies hiring candidates with ITIL certification skills are Oracle, Sony, Boeing, IBM, and Microsoft. Professionals with ITIL certification are believed to be an asset to the organization since the skills acquired from undergoing ITIL training contribute to the reduction of costs and increase of productivity to a large extent.

To make the most of ITIL job opportunities and the growing market in the IT field, getting ITIL certified is the best way. Several training providers are offering the ITIL course.

The most widely adopted mode of training is ITIL online training as it allows working professionals to attend the ITIL training without having to compromise their work schedule.

Before discussing this further, let’s take a look at the basic information of ITIL courses,

ITIL certification is offered in three levels: Foundation, Intermediate, and Advanced.

On completion of the ITIL course, the candidate will be required to take the exam in either online or paper-based formats. The exam pattern contains 40 multiple choice questions that need to be completed in a duration of 60 minutes.


Benefits of Getting ITIL Certified

IT professionals hold one or many ITIL certifications, that are valued by several organizations. Only large corporations adopted the ITIL methodology earlier, but with changing times, even several middle and small-sized businesses are adopting ITIL practices.

Hence, there’s a huge requirement for professionals who are skilled in the ITIL framework which has led to a drastic change in the job scenario. Here are some of the benefits of taking up the ITIL course,

Hike in salary: If you are an IT professional working in the industry for quite some time now, the ITIL certification can act as a staircase you take for the promotion. Candidate with an extra skill set like the ones acquired from ITIL certification is often given preference for promotions.

Knowledge: Getting ITIL training certified will help you gain comprehensive knowledge about IT service management and its relations with customer support.

Confidence: Get ITIL certified and you will surely find yourself being more confident about the work you are doing. This can lead to an increase in productivity.

Respect and Recognition: With ITIL training you acquire a new skill, and you will be admired and respected by the team members, colleagues, and even the boss. Plus, learning brings self-satisfaction.

Enhanced career opportunities: If you are planning to change jobs or if you are unsatisfied with the current one, getting ITIL certification will help you gain an edge over others which may either lead to a step further on the career ladder in the same company or it may lead to the arrival of a brand new job opportunity.


Frequently Asked Questions

1) What is ITIL certification?

Information Technology Infrastructure Library ITIL certification is a globally recognized ITIL framework for implementing solid IT service providing business and customer requirements.

A certification in ITIL signifies that a candidate has a good understanding of using IT service, processes, technicality terms, and solid methods with changing trends helping in the refinement of IT service management operation.

The job prospects for ITIL certified professionals are even higher in demand with the rapidly growing customer requirements.


2) What does ITIL stand for?

ITIL stands for Information Technology Infrastructure Library.


3) What is the ITIL process?

ITIL processes are a set of standards of activities to meet the intent of business level and customer satisfaction. There are five main stages or lifecycle stages of ITIL.


4) What is ITIL Framework?

The ITIL Framework has five stages or categories:

Continual Service Improvement

Service Design

Service Strategy

Service Transition

Service Operation


5) What is the ITIL example?

For instance, a team operating the incident management process or software development in the IT service operation stage.


6) What is ITIL's job?

It maintains business standards and processes IT services with the best approaches for customer services and business delivery.

ITIL secures IT service delivery and establishes approaches during over activities of IT management.


7) What is ITIL's salary?

ITIL Consultant salary ranges from $67,200 to $100,800. ITIL certification professionals can expect an average annual salary of $98,212.



Escalation of job chances with ITIL certification proves to be beneficial with changing service management ITIL frameworks.

Serving with better communication, cutting costs, upgrading customer service, and improving service delivery, explains why ITIL frameworks are worth it on the business front. Standard organizations have taken on the ITIL frameworks approach to set ITSM best practices profitable.

To get more clarity on the ITIL framework and types of ITIL certifications, it is advised to research organizations and institutes providing good quality ITIL training. Look for the institutes that provide genuine information and help candidates with thorough knowledge of ITIL certification regards.

As ITIL certification has become one of the most popular courses, several institutes are offering this course across the world.

Talking about the ITIL training providers, having trained over 260000+ professionals globally, Sprintzeal is one of the most reputed organizations providing ITIL certification training all over the world.

The ITIL training offered by Sprintzeal is certified by AXELOS.

Sprintzeal is an ATO (Accredited Training Provider) of AXELOS, the governing body for all ITIL Certifications. It offers a comprehensive course module guided by well-experienced trainers.

Plus, the certification provided is valid for a lifetime and the course fee is quite reasonable compared to other institutes. For beginners, the ITIL V4 Foundation Training is the best option. It deals with the basics and acts as a foundation and a prerequisite for all other intermediate-level ITIL certifications. For latest details on our courses, keep in track by subscribing our newsletters.


List of Top ITIL Courses Offered

ITIL 4 Managing Professional Transition

ITIL 4 Specialist: Create, Deliver And Support

ITIL® Certification - V4 Foundation

ITIL 4 Specialist High Velocity IT

For details about ITIL training, pricing details, schedules, or any other course-related queries, you can reach us at Click Here or chat with our course experts to get your queries answered instantly.


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Rohini Madhavi

Rohini Madhavi

Senior Content Writer at Sprintzeal with a keen eye in Technical and other IT related domains

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