Be it a product-based or a service-bases, Quality management plays a crucial role for every organization. Practicing skills like Total Quality Management, Project Quality Management, and Quality control helps organizations maintain goods quality of service to the customers.
The success of any project, product, or service largely depends on customers’ satisfaction. Customers are only satisfied when organizations are able to provide high-quality products and services that meet their needs.
Adopting effective quality systems can help organizations cater to the quality needs of their customers.
To adapt and establish a prudent quality management system, the key professionals of the organizations, project managers, and other authorities should clearly understand the quality systems.
Most of the time, professionals and practitioners involved in project or program management lack an understanding of the difference between Quality control and Quality assurance.
This ambiguity in the concepts may further pose problems and can have a negative effect on activities; hence, it has become important to know the differences between QA and QC.
We focus on eliminating just that in our article: quality assurance vs. quality control.
There are always four major constraints in a project that every project manager uses as a yardstick to check the credibility of the project. These 4 constraints are cost, time, scope, and quality.
In these 4 constraints, quality plays a major role because, as an experienced project manager, even if you complete the project within the given time, scope, and budget, if your project does not meet the quality standards, you may have to rework the project, which ultimately leads to spending more money, time, and efforts.
Therefore, most organizations today are more focused on quality management. Let us know the meaning and concepts of "quality management." And this article will also explain the difference between quality assurance and quality control. Because the most common ambiguity among people is the difference between the two, quality assurance vs. quality control,
Quality management is the process of overseeing all the activities of a project to ensure the required level of excellence is obtained. Quality management is a broader concept; quality management includes formulating quality policy, creating and implementing procedures for quality assurance and quality control.
Quality management provides a framework for the organization to handle complex situations related to quality issues. Quality management includes activities such as Quality planning, Quality control, Quality assurance, and quality improvement.
Implementing a prudent quality management system in the organization has a lot of benefits. Let us understand some of the benefits of adopting a good quality management system:
Both quality assurance and quality control are used in almost all industries and sectors, and both approaches to quality management have their own significance.
More often than not, the terms quality assurance and quality control are considered the same and are often used as equivalents. But there is a difference between quality control and quality assurance.
Even though there are few similarities between quality control and quality assurance, their origins are different.
For starters, both quality assurance and quality control are two different approaches under the concept of quality management.
This article about quality assurance vs. quality control gives a brief explanation of quality management and compares quality assurance and quality control to know the differences and similarities between the concepts.
So now that we know the meaning of quality assurance and quality control and also the advantages that the organizations enjoy by implementing them successfully.
Let us try to understand and find answers for the most common question in quality management: "quality assurance vs. quality control: which is better?"
Let us understand the key difference between quality control and quality assurance through various metrics.
Approach - Quality Assurance vs. Quality Control
Quality Assurance: Quality assurance is a strategy of prevention. Quality assurance is a holistic approach to determining the factors that may have an impact on the quality of the product. Quality assurance is focused on planning, analyzing, and determining the set of standards and guidelines to maintain the quality standards of the project.
The quality assurance plan includes defining the criteria and processes to ensure the specified quality is obtained. A QA plan is prepared after analyzing the customers’ feedback.
Quality control: Quality control is a strategy of detection that includes all the activities to determine the level of quality of the products and services delivered. Quality control includes monitoring the quality and all other operational techniques to improve it.
Quality control is a reactive process, which means it does not focus on the production process; it focuses on the quality of the products already produced. The activity of quality control comes into focus when the product has passed the development stage. It is used when any corrective actions regarding quality have to be taken in the manufacturing stage.
Quality control includes activities like product inspection, process inspection, etc. By preventing process bottlenecks, quality control aids in prevention and reduces material waste. Quality control aims to ensure that the product that is ready for sale is free from defects.
Objective - Quality Assurance vs. Quality Control
Quality Assurance: The difference between quality control and quality assurance lies in their objectives. The objective of quality assessment is to improve development and testing processes so that there are no quality issues in the production processes or when the product is developed.
Quality assurance includes quality testing, unit testing, security testing, integration testing, performance testing, and other testing processes. A prudent project manager will introduce quality assurance processes in the early stages.
The main objective of quality assurance is to determine and fix the defects found during testing. It focuses more on preventing than repairing.
Quality control: the main objective of quality control is to identify and determine whether there are any defects in the product after the development stage.
The organization should make sure that the products produced are prefect and meet the quality standards before releasing it into the market for sales.
It is very important for professionals to know the relationship between quality control and quality assurance.
Statistical Techniques and Tools - Quality Assurance vs. Quality Control
Quality assurance: Quality assurance and Quality control are different in their origins. Both Quality assurance and Quality control approaches use different tools.
Quality assurance mainly uses cost-benefit analysis, cost and effect charts, design experiments, and many other tools to prevent quality-related issues in the production process.
The various quality assurance tools can be centralized, which may help in streamlining the companies’ processes and improving their procedures and practices to improve efficiency and reduce waste. Quality assurance is a process-driven technique focused on delivering products and services at the required quality level.
Quality control: As discussed earlier, Quality assurance and Quality control use different tools and techniques for their activities. Most of the organizations use quality tools to constantly monitor the quality standards and to maintain quality standards.
There are several quality management tools used by different organizations. However, it all depends on the situations; that is, different tools are used for different problem-solving opportunities. Flow charts are one of the most commonly used tools in quality control; they are used to identify bottlenecks in processes and breakdowns.
Check sheets and other tools are used to analyze customer feedback. Apart from these organizations, others use tools such as Pareto charts, control charts, histograms, and scatter diagrams to analyze and interpret the information collected from various sources and to know the level of satisfaction regarding quality among customers, etc.
Process - Quality Assurance vs. Quality Control
Quality Assurance: Quality assurance is more than just manual testing. The quality framework provides guidelines to ensure the required quality in the initial stage of taking corrective measures.
The quality assurance process involves various steps, such as:
Quality assurance is a continuous process; both quality assurance and quality control play a vital role in every organization to maintain the quality of the products and services. The above-mentioned steps are involved in the effective implementation of a good quality assurance system in the organization.
Quality Control: When it comes to the question of quality assurance vs. quality control, the difference between the two concepts of quality assurance and quality control can be explained through their processes.
Success and business growth require more attention to quality assurance and quality control. The important steps involved in setting up a good quality control system are as follows:
Implementation of a good quality control system can be made by creating awareness of the importance of quality among the internal teams. Effective quality control helps in a substantial reduction in costs and optimizes all the process.
Orientation - Quality Assurance vs. Quality Control
Quality Assurance: As discussed earlier, quality assurance and quality control are different in approach and orientation. Quality assurance is a process-oriented that is quality assurance mainly focuses on the production by implementing quality policies and procedures during the product are manufactured or any service is rendered.
In quality assurance, the organizations try to detect if there are any issues with quality at each stage of production. If any variations are observed at any stage, the required measures are taken immediately. Hence quality assurance is called "preventive assurance." This approach helps the organization detect the defect in the earlier stages.
Earlier detection will help the organization save time and money. Because taking corrective measures after the produced may involve more cost than the actual cost of the product itself. Especially for the products which are to be exported, need to meet the quality test any small changes in the quality the products of the organization will be rejected.
Quality control: Quality assurance and quality control both are equally important to an organization to maintain the quality. For some products, the quality test is possible only after the product is produced; quality control plays a very important role in such products and services.
The company will receive feedback from customers to know the quality delivered and the level of satisfaction among the customers. Based on this data, the organization will take measures to improve the quality.
Therefore, quality control is called a product approach. The activity of quality control occurs only after the product is produced or after a service is delivered to the clients.
Even though the orientation of quality assurance and quality control is different, most companies use both approaches to ensure they deliver the products to the customers with the best quality possible.
Responsibility - Quality Assurance vs. Quality Control
Quality assurance: In quality assurance, everyone in the team who is part of production or manufacturing activity is involved. Because in quality assurance, the defects in quality are identified and determined in the production stages themselves.
When the question of quality assurance vs. quality control arises, even though there is a difference between the two, the ultimate reason for adopting both approaches is to maintain quality.
Quality assurance and quality control, though different, do the same work of quality management. In a quality assurance system, the responsibility of maintaining the quality system is on everybody in the team; all are accountable to the inspection officer if there is a difference or variation in the production process or pre-defined quality standard.
The production department is responsible for quality, whereas the quality control department is responsible for providing tools, processes, and consultation.
Quality Control: When it comes to quality control, a specific team will be set up in almost every organization to take care of quality control activities. The responsibility of quality control is only on the quality control and maintenance team. This team is responsible for testing the output or product.
Various testing activities are done by the members of the quality control team to ensure that the output is within the specification for the final product. The quality control tests include scalability testing, load testing, defect reporting, and many other tests to examine the quality of the final product.
The quality control team is accountable to the quality manager. When we compare quality control and quality assurance in terms of responsibility, both teams will have equal responsibilities.
Quality assurance does not have a separate team to deal with, but quality control does have a separate team set up by the organization. Both quality assurance and quality control responsibilities are equal, but accountability is different.
Focus - Quality Assurance vs. Quality Control
Quality assurance: Quality assurance is more focused on detecting weakness rather than detecting the defect. It creates the deliverables that are to be performed by a manager.
Quality assurance sets the techniques and parameters that are to be followed by everyone in the production process in order to meet quality requirements. The ultimate objective of quality assurance and quality control is the same, but the focus of each technique is different.
Once you identify the weakness or the issue in the production process that is having a negative influence on the quality of the products and services, then it becomes easy for the quality management professionals to take preventive measures immediately.
Quality control: Quality control aims mainly to identify defects in the finished products. Unlike quality assurance, quality control focuses on ensuring that the pre-defined, prescribed process adheres to the final output before the final products are sent to the market and before they reach the final customers.
Duration - Quality Assurance vs. Quality Control
Quality assurance: the important difference between QA and QC is duration. Quality assurance takes a bit of time since it is the process of constantly monitoring the quality of the products and services at every stage of manufacturing.
Quality assurance is a medium- to long-term aspect. Quality assurance occurs at the early design stage of a product. Quality assurance concentrates on setting and planning the required deliverables.
Quality control: Quality control is an approach and a process that takes place after the process of production. Quality control is implemented at the final stage, when output is produced. Quality control always takes place once the organization completes quality assurance.
Quality assurance is basically a process for verifying deliverables. Both quality assurance and quality control are continuous processes; at the stage at which quality assurance is completed, quality control is implemented.
Methodology - Quality Assurance vs. Quality Control
Quality Assurance: In quality assurance, the method used for inspection is mostly done manually. Quality assurance requires manual checking of documents and files, manual inspection of machinery, and other tests.
Both quality assurance and quality control require some physical testing. But quality assurance is more manual when compared to quality control. Quality assurance always involves executing code or any program.
Quality Control: Quality control is a more automated process. Unlike quality assurance, quality control is often done automatically by running software or a program, and then certain manual testing and checking are done.
Quality control always involves testing those programs and codes. The answer to the question of quality assurance vs. quality control lies in the methodology of both concepts.
Function - Quality Assurance vs. Quality Control
Quality assurance: Another main difference between quality assurance and quality control is that quality assurance is a staff function. This means quality assurance involves assisting the line function (quality control) to achieve quality in the operations of the organization.
It includes activities such as research, expert training, etc. Quality assurance can be achieved by introducing an effective quality management system that constantly keeps a check on the quality of products and services at every stage of production.
Quality assurance basically focuses on refining product development to prevent defects as much as possible.
Quality control: Unlike quality assurance, quality control is a line function, which means it is the approach that helps the organization in its core work. Quality control can be achieved by identifying defects and eliminating them through various quality management tools.
In quality control, the main focus is to identify defects after product development but before the product is sent to market for sale.
All the above-mentioned points help to clearly explain the difference between quality control and quality assurance.
It is very important to distinguish between quality control and quality assurance because both words are often used as synonyms by many people.
Understanding the difference between QA and QC clearly helps in effective planning and implementing a good quality management system in an organization.
Though there is a difference between quality control and assurance, Both approaches are very important for any organization in order to meet the quality standard and retain satisfied and loyal customers.
Maintaining quality helps business organizations maintain a competitive edge and sustain themselves in the market. If you are key personnel in an organization, interested in quality management, or planning to switch careers, then you must consider quality assurance and quality control.
In any business, customers are given utmost preference because success always depends upon customer satisfaction. Therefore, most companies today are creating jobs for quality management teams.
There are many quality assurance and quality control training courses available, such as those for becoming a certified quality inspector, certified quality technician, certified quality process analyst, certified quality improvement associate, etc. Aside from these, you can enroll in globally recognized and accredited courses such as six sigma courses, such as:
These are globally recognized and open the doors for ample opportunities to build your career in quality management. Six sigma professional certificates is an information-driven strategy that is not confined to any particular department or sector.
The knowledge of six-sigma can be applied and adapted for various sectors. Six sigma basically focuses on improving the process by decreasing the variations and minimizing the wastage without compromising on the quality.
Today, customers are becoming more quality sensitive, and this has increased the necessity of quality management in every sector.
Quality assurance and quality control are not confined to a particular sector like manufacturing industries; they are utilized in almost all industries to ensure that they provide their products and services at the best possible quality to the customers.
As discussed in this article, both quality assurance and quality control are two different faces of the same coin called quality management. Depending on the products manufactured by the company, the company may opt for internal or external quality control systems.
For any company, their product is their business, so extra care and measures should be taken by the company to ensure they provide the best quality possible.
From this article, Quality Assurance vs. Quality Control, it is clear that there is a significant difference between quality control and assurance. In the end, we can tell from the article that quality assurance does not eliminate the need for quality control.
In this article, the answer to the most common question, "Quality assurance vs. quality control," is briefed with various points that differentiate quality assurance and quality control.
To conclude, both quality assurance and quality control help make a product error- or defect-free.
There is always a debate on quality control and assurance difference. When we compare quality assurance and quality control, we find that there are technically many differences between the two in their approach, primary objective, methodology, and ideology.
Both concepts differ in real life. Hence, organizations should adopt these quality management techniques to ensure quality in their products and services.
We, Sprintzeal, are an Accredited Training Partner of the International Association for Six Sigma Certifications (IASSC)
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