About ISO/IEC 20000 Lead Implementer

Our ISO/IEC 20000 Lead Implementer Certification Training offers a structured approach to understand the essentials of SMS implementation. From understanding to mastering the ISO/IEC 20000 requirements, this course equips you with the expertise needed to establish and manage an SMS effectively with implementation strategies and more. With a focus on practical exercises and real-world examples, you'll explore complex concepts of service management and gain insights into best practices for organizational improvement. Upon completion of the course, you'll be prepared to undertake the certification exam and earn the esteemed "PECB Certified ISO/IEC 20000 Lead Implementer" credential, validating your competence in implementing SMS based on ISO/IEC 20000-1 standards.

ISO/IEC 20000 Lead Implementer Key Features 100% Satisfaction Guarantee

  • Thorough Coverage of ISO/IEC 20000 Requirements
  • Interactive Learning with Practical Exercises
  • Internationally Recognized Certification
  • CPD Certification (Credits): 31
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Why should I get the ISO/IEC 20000 Lead Implementer Certification Training?

Drive Organizational Excellence: Learn to establish structured approaches for managing service provision activities, enhancing organizational value, and customer satisfaction.
Career Growth Opportunities: Position yourself as a proficient SMS implementer, unlocking new career avenues and advancement prospects in the IT service management domain.
Enhanced Organizational Reputation: Showcase your commitment to service excellence and industry best practices, bolstering your organization's reputation and credibility in the market.

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Washington DC

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$ 1996 $2994

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$ 3992 $5988

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Course Agenda

Course Agenda

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ISO/IEC 20000 Lead Implementer Certification Training - Course Overview

Sprintzeal's ISO/IEC 20000 Lead Implementer Certification Training is your gateway to mastering the details of service management systems (SMS) based on ISO/IEC 20000-1 standards. Over five immersive days, our comprehensive ISO/IEC 20000 Lead Implementer Certification Training equips you with the knowledge and skills needed to implement and maintain robust SMS frameworks, ensuring your organization delivers value and exceeds customer expectations. This course dives deep into the core principles and practices of service management, providing you with a solid foundation for effective implementation and maintenance of SMS.


Program Highlights

In-depth Learning Sessions
Engage in comprehensive lectures covering ISO/IEC 20000-1 requirements, implementation strategies, and industry best practices. Benefit from real-world examples and dynamic discussions led by seasoned instructors.

Practical Implementation Exercises
Apply your knowledge through practical exercises simulating SMS implementation scenarios. Sharpen your skills in planning, executing, and refining service management systems.

Interactive Training Environment
Collaborate with industry peers and experienced trainers. Participate in interactive sessions to exchange insights, address challenges, and deepen your understanding of SMS implementation.

Certification Readiness
Prepare thoroughly for the PECB Certified ISO/IEC 20000 Lead Implementer exam with targeted quizzes, exam-focused discussions, and comprehensive exam preparation.


Learning Objectives

By the end of the training, you will:

  • Develop a comprehensive understanding of ISO/IEC 20000-1 requirements
  • Recognize the correlation between ISO/IEC 20000-1 and other ISO standards
  • Interpret ISO/IEC 20000-1 requirements in your organization's context
  • Acquire the expertise to effectively plan, implement, and manage an SMS
  • Learn to advise on SMS best practices for continual improvement


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This comprehensive training course caters to professionals including:

  • Managers or consultants engaged in implementing a service management system (SMS).
  • Individuals responsible for ensuring service requirements are met and value is delivered.
  • Project managers, consultants, or expert advisors aiming to master SMS implementations.
  • Members of an SMS implementation team.

At Sprintzeal, we offer top-notch training with unparalleled benefits:

  • Expert Guidance:
    Learn from seasoned professionals and industry veterans with extensive experience in ISO/IEC 20000-1 implementation and management.
  • Interactive Learning:
    Engage in dynamic lectures, practical exercises, and insightful discussions designed to optimize learning and retention.
  • Certification Assurance:
    Equip yourself with the knowledge and confidence to excel in the certification exam through our comprehensive exam preparation resources and unwavering support.
  • Global Recognition:
    Earn a globally recognized credential endorsed by PECB, validating your proficiency in implementing an SMS based on ISO/IEC 20000-1 standards.

This intensive 5-day course covers key topics:

  • Day 1: Introduction to ISO/IEC 20000 series and initiating an SMS.
  • Day 2: Planning and preparing for SMS implementation.
  • Day 3: Implementing and managing an SMS effectively.
  • Day 4: Monitoring SMS performance, continual improvement, and readiness for certification audit.
  • Day 5: Final examination for PECB Certified ISO/IEC 20000 Lead Implementer credential.


Examination Details

The certification exam evaluates competence across several domains, including:

  • Fundamental principles and concepts of service management systems.
  • SMS requirements and implementation planning.
  • Monitoring, measurement, and continual improvement of SMS.
  • Audit preparation and certification process.



Upon successfully passing the exam, you'll earn the esteemed "PECB Certified ISO/IEC 20000 Lead Implementer" credential. This certification validates your expertise in implementing and managing SMS aligned with ISO/IEC 20000-1 standards, enhancing your professional credentials and career prospects.

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Aggregate Review Score 77.1%
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Course Completion Rate 70.1%

This training is suitable for managers, consultants, project managers, and individuals involved in implementing and managing service management systems within organizations.

By attending, you'll gain a comprehensive understanding of ISO/IEC 20000-1 requirements, good practices for SMS implementation, and expertise in effectively managing service provision activities.

The training course consists of interactive sessions, practical exercises, and discussions based on real-world case studies. It's designed to facilitate engagement and enhance learning outcomes.

Basic knowledge of ISO management system standards and a general understanding of ISO/IEC 20000-1 are recommended. Familiarity with management system implementation principles is also beneficial.

Successful candidates can apply for the "PECB Certificate Holder in ISO/IEC 20000 Lead Implementer," an internationally recognized certification.

Upon completion, you'll be equipped with the knowledge and skills to effectively plan, implement, manage, monitor, and maintain a service management system based on ISO/IEC 20000-1 standards, enhancing your career prospects in service management.

Certification validity periods may vary depending on the certification body. Check with PECB’s Certification Maintenance Policy for information on certification renewal and maintenance requirements.

Yes, participants can retake the exam once for free within 12 months of the initial exam date.

For additional information, contact support@pecb.com or visit www.pecb.com for comprehensive details and assistance.

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Frequently Asked Questions

Sprintzeal offers a wide range of professional training courses covering various industries and domains, including project management, IT service management, cybersecurity, agile and scrum, and more. Explore our courses.

Yes, Sprintzeal's courses are accredited and certified by leading accreditation bodies and industry organizations, ensuring quality and credibility in the training content and delivery.

Sprintzeal's training courses are delivered through multiple modes, including online self-paced learning, instructor-led virtual classrooms, and in-person classroom sessions, providing flexibility and convenience for learners.

Yes, Sprintzeal offers customizable training solutions tailored to meet the unique requirements and objectives of organizations, ensuring maximum relevance and impact on organizational growth and success. Contact Us to customize your training needs and know more about group discounts.

Yes, Sprintzeal's courses include certification exams conducted by accredited certification bodies, enabling participants to validate their knowledge and skills and obtain globally recognized certifications.

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For any inquiries or assistance regarding Sprintzeal's training courses, participants can contact our dedicated customer support team via phone, email, or live chat support available on our website.

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