About ISO/IEC 20000 Foundation

Our ISO/IEC 20000 Foundation Certification Training provides a comprehensive understanding of service management essentials. From grasping basic concepts to interpreting ISO/IEC 20000-1 requirements, this course emphasizes practical application and real-world scenarios. Gain insights into organizational context, top management involvement, performance evaluation, and continual improvement strategies essential for successful SMS implementation. By the end of this course, you'll be prepared to contribute effectively to service management initiatives and pursue certification as a "PECB Certified ISO/IEC 20000 Foundation" professional.

ISO/IEC 20000 Foundation Key Features 100% Satisfaction Guarantee

  • Thorough Coverage of ISO/IEC 20000-1 Requirements
  • Interactive Learning with Graphics and Examples
  • Preparation for PECB Certification Exam
  • Continuing Professional Development (CPD) Credits: 14
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Why should I get the ISO/IEC 20000 Foundation Certification Training?

Empower Organizational Excellence: Acquire the expertise to establish and maintain effective service management systems, enabling organizations to deliver high-quality services and enhance customer satisfaction.
Career Acceleration: Position yourself as a proficient service management professional, opening doors to new career opportunities and advancement in the rapidly evolving IT industry.
Enhanced Professional Reputation: Demonstrate your commitment to best practices in service management, bolstering your reputation and credibility as a trusted professional in the field.

Mode Of Training

Phoenix AZ

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Classroom Training

$ 2950 $4425

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Course Agenda

Course Agenda

Company Brochure

Company Brochure

ISO/IEC 20000 Foundation Certification Training - Course Overview

In Sprintzeal’s ISO/IEC 20000 Foundation Certification Training, participants will master the fundamental principles of service management. Over two immersive days, participants will explore the essential concepts of service management and gain a comprehensive understanding of ISO/IEC 20000-1 requirements for a service management system (SMS). Through engaging lectures, interactive discussions, and practical exercises, you'll explore the intricacies of an SMS, including organizational context, top management involvement, resource planning, and performance evaluation. By the end of the course, you'll be prepared to sit for the exam and earn the esteemed "PECB Certificate Holder in ISO/IEC 20000 Foundation" credential.


Program Highlights

In-depth Exploration:
Delve into the core concepts of service management, including organizational context, resource planning, and performance evaluation, through engaging lectures and interactive discussions.

Practical Application:
Put theory into practice with hands-on exercises and real-world case studies that simulate the challenges faced in implementing and maintaining an SMS.

Expert Guidance:
Benefit from the guidance of seasoned trainers who bring a wealth of industry experience and insights to help you navigate the complexities of ISO/IEC 20000 compliance.

Certification Readiness:
Prepare with confidence for the PECB Certified ISO/IEC 20000 Foundation exam with exam-focused discussions and quizzes that mirror the exam format and difficulty level.


Learning Objectives

By the end of this training, participants will:

  • Understand fundamental service management concepts and approaches.
  • Gain insights into ISO/IEC 20000-1 requirements for an SMS.
  • Learn how organizations can meet ISO/IEC 20000-1 requirements for effective service management.


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This foundational training course is essential for:

  • Managers and consultants aiming to grasp ISO/IEC 20000-1 service management system (SMS) requirements.
  • Personnel responsible for overseeing service management and enhancing service delivery capabilities.
  • Individuals aspiring to understand core service management concepts.
  • Members of SMS implementation teams and anyone pursuing a service management career.

Elevate your skills with Sprintzeal's ISO/IEC 20000 Foundation course for several compelling reasons:

  • Expert Instruction: Benefit from the tutelage of seasoned professionals and industry experts boasting extensive experience in service management.
  • Interactive Learning: Engage in dynamic lectures, practical exercises, and stimulating discussions tailored to augment learning and retention.
  • Certification Guarantee: Equip yourself with the tools and knowledge to ace the certification exam, backed by our robust exam preparation resources and unwavering support.
  • Global Recognition: Attain an esteemed certification endorsed by PECB, reaffirming your comprehension of ISO/IEC 20000-1 requirements and bolstering your credibility on a global scale.

Course Agenda

  • Day 1: Introduction to service management concepts, SMS, and clauses 4-6 of ISO/IEC 20000-1.
  • Day 2: Delve into clauses 7-10 of ISO/IEC 20000-1 and prepare for the certification exam.



The exam evaluates proficiency across essential domains, covering foundational concepts, ISO/IEC 20000-1 requirements, and SMS implementation strategies.



Upon successful completion of the exam, candidates can apply for the esteemed "PECB Certificate Holder in ISO/IEC 20000 Foundation" designation, signifying their expertise in service management aligned with ISO/IEC 20000-1 standards.

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Participant Reviews

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Aggregate Review Score 77.1%
4.8 Star 92.4%
Course Completion Rate 70.1%

This training introduces the basic concepts of service management and the requirements of ISO/IEC 20000-1 for a service management system (SMS).

This course is ideal for managers, consultants, and personnel responsible for managing, maintaining, and improving services and service delivery capabilities.

No, there are no prerequisites for participating in the ISO/IEC 20000 Foundation training course.

The training is structured over two days, covering various aspects of service management, including the context of the organization, planning, controls, and performance evaluations.

The exam assesses competency in fundamental service management principles and ISO/IEC 20000-1 requirements for an SMS.

Successful candidates can apply for the "PECB Certificate Holder in ISO/IEC 20000 Foundation," an internationally recognized certification.

Certification validity periods may vary depending on the certification body. Check with PECB’s Certification Maintenance Policy for information on certification renewal and maintenance requirements.

Yes, participants can retake the exam once for free within 12 months of the initial exam date.

For additional information, contact support@pecb.com or visit www.pecb.com for comprehensive details and assistance.

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Frequently Asked Questions

Sprintzeal offers a wide range of professional training courses covering various industries and domains, including project management, IT service management, cybersecurity, agile and scrum, and more. Explore our courses.

Yes, Sprintzeal's courses are accredited and certified by leading accreditation bodies and industry organizations, ensuring quality and credibility in the training content and delivery.

Sprintzeal's training courses are delivered through multiple modes, including online self-paced learning, instructor-led virtual classrooms, and in-person classroom sessions, providing flexibility and convenience for learners.

Yes, Sprintzeal offers customizable training solutions tailored to meet the unique requirements and objectives of organizations, ensuring maximum relevance and impact on organizational growth and success. Contact Us to customize your training needs and know more about group discounts.

Yes, Sprintzeal's courses include certification exams conducted by accredited certification bodies, enabling participants to validate their knowledge and skills and obtain globally recognized certifications.

Our refund policy allows for cancellations and refunds within a specified timeframe. Please refer to our terms and conditions or Contact us for detail.

For any inquiries or assistance regarding Sprintzeal's training courses, participants can contact our dedicated customer support team via phone, email, or live chat support available on our website.

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