About ISO/IEC 20000 Lead Auditor

Our ISO/IEC 20000 Lead Auditor Certification Training equips you with the essential skills to excel in SMS audits. From grasping foundational SMS concepts to executing audits following ISO/IEC 17021-1 standards, this course emphasizes best audit practices and principles. Explore ISO/IEC 20000-1 requirements, audit planning, execution, and program management through practical examples and case studies. Upon completion, earn the prestigious "PECB Certified ISO/IEC 20000 Lead Auditor" credential, validating your expertise.

ISO/IEC 20000 Lead Auditor Key Features 100% Satisfaction Guarantee

  • Comprehensive Coverage of ISO/IEC 20000
  • Practical Exercises and Case Studies
  • Globally Recognized Certification
  • CPD Certification (Credits): 31
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Why should I get the ISO/IEC 20000 Lead Auditor Certification Training?

Enhanced Organizational Efficiency: Equip yourself with the skills to conduct thorough SMS audits, enabling organizations to enhance their service management practices and efficiency.
Career Growth Opportunities: Establish yourself as a proficient expert in SMS auditing, unlocking avenues for career advancement and professional development.
Augmented Industry Standing: Demonstrate your dedication to excellence and adherence to industry standards, bolstering your organization's standing and trustworthiness in the market.

Mode Of Training


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  • We can customise the training
  • Flexible pricing options
  • 24x7 learner assistance and support
  • We can deliver both In-Person or Live Online
  • Pay after the training completion
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Course Agenda

Course Agenda

Company Brochure

Company Brochure

ISO/IEC 20000 Lead Auditor Certification Training - Course Overview

Sprintzeal’s ISO/IEC 20000 Lead Auditor Certification Training is curated and designed by industry experts, covering 5 days to deliver a clear understanding of the ISO/IEC 20000 requirements and other essentials. This training course equips you with the essential competencies to excel in service management system (SMS) audits. Gain deep coverage of the core principles of SMS auditing and emerge as a proficient lead auditor capable of navigating the complexities of ISO/IEC 20000 standards. By the end of this training, you’ll be empowered with the knowledge and skills essential for conducting rigorous SMS audits in alignment with ISO/IEC 20000 standards.


Program Highlights

Comprehensive Lecture Sessions:
Engage in dynamic discussions and real-world examples to explore ISO/IEC 20000 requirements, audit principles, and industry best practices.

Practical Exercises:
Apply your expertise in simulated audit scenarios, refining your auditing acumen and sharpening your decision-making prowess.

Interactive Learning:
Collaborate with seasoned trainers and peers, exchanging insights, posing questions, and collectively addressing audit challenges.

Certification Preparation:
Elevate your readiness for the certification exam through targeted quizzes and exam-focused discussions.


Learning Objectives

By the end of this training course, participants will:

  • Understand SMS Fundamentals
  • Interpret ISO/IEC 20000-1 Requirements
  • Conduct Effective SMS Audits


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This course is ideal for:

  • Auditors aiming to lead SMS audits
  • Managers and consultants seeking to master the SMS audit process
  • Individuals responsible for ensuring ISO/IEC 20000-1 compliance within organizations
  • Technical experts preparing organizations for SMS certification audits
  • Service management advisors and professionals

Expert Instruction: Learn from seasoned auditors and industry experts with extensive experience in SMS auditing and ISO standards.

Interactive Learning: Participate in dynamic lectures, hands-on exercises, and collaborative discussions to deepen your understanding and retention of SMS auditing principles.

Certification Preparation: Prepare with confidence for the certification exam using our comprehensive study materials and dedicated support.

Global Recognition: Earn the prestigious "PECB Certified ISO/IEC 20000 Lead Auditor" credential, internationally recognized as a mark of excellence in SMS auditing.

Training Agenda:

  • Day 1: Introduction to Service Management Systems (SMS) and ISO/IEC 20000 standards
  • Day 2: Audit principles and the preparation phase
  • Day 3: On-site audit activities and evidence collection
  • Day 4: Audit closure and report drafting
  • Day 5: Certification exam preparation and testing



The certification exam evaluates competency across key domains, ensuring a comprehensive understanding of SMS auditing principles and practices.



Upon successful completion of the exam, participants can apply for the esteemed "PECB Certified ISO/IEC 20000 Lead Auditor" credential, demonstrating mastery in conducting SMS audits based on ISO/IEC 20000-1 standards.

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Course Completion Rate 70.1%

Ideal for auditors, managers, consultants, and technical experts involved in SMS audits and ISO compliance within organizations.

Participants will gain a deep understanding of SMS principles, audit requirements, evidence collection, team leadership, and report preparation for ISO/IEC 20000-1 audits.

A fundamental understanding of ISO/IEC 20000-1 requirements and knowledge of audit principles are essential prerequisites for attending this training.

The training spans five days, covering topics such as SMS fundamentals, audit principles, on-site activities, audit closure, and exam preparation.

The certification exam consists of multiple domains covering SMS principles, requirements, audit concepts, program management, and is designed to assess competency comprehensively.

Upon successfully passing the exam, participants will earn the prestigious "PECB Certified ISO/IEC 20000 Lead Auditor" credential, globally recognized in the industry.

Certification validity periods may vary depending on the certification body. Check with PECB’s Certification Maintenance Policy for information on certification renewal and maintenance requirements.

Yes, participants can retake the exam once for free within 12 months of the initial exam date.

For additional information, contact support@pecb.com or visit www.pecb.com for comprehensive details and assistance.

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Frequently Asked Questions

Sprintzeal offers a wide range of professional training courses covering various industries and domains, including project management, IT service management, cybersecurity, agile and scrum, and more. Explore our courses.

Yes, Sprintzeal's courses are accredited and certified by leading accreditation bodies and industry organizations, ensuring quality and credibility in the training content and delivery.

Sprintzeal's training courses are delivered through multiple modes, including online self-paced learning, instructor-led virtual classrooms, and in-person classroom sessions, providing flexibility and convenience for learners.

Yes, Sprintzeal offers customizable training solutions tailored to meet the unique requirements and objectives of organizations, ensuring maximum relevance and impact on organizational growth and success. Contact Us to customize your training needs and know more about group discounts.

Yes, Sprintzeal's courses include certification exams conducted by accredited certification bodies, enabling participants to validate their knowledge and skills and obtain globally recognized certifications.

Our refund policy allows for cancellations and refunds within a specified timeframe. Please refer to our terms and conditions or Contact us for detail.

For any inquiries or assistance regarding Sprintzeal's training courses, participants can contact our dedicated customer support team via phone, email, or live chat support available on our website.

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