One of the ultimate confessions of project management is to get ready with ways and skills to manage conflict resolution. No projects pass by without numerous conflicts.
Therefore, to diffuse and plant a solution is to integrate the right conflict resolution strategies fitting to the situation. The process of conflict resolution varies on the conflict resolution types.
The strategies for conflict resolution in the workplace to function with several differences require smart conflict resolution techniques. The conflict resolution team can take steps of conflict resolution to dissolve the conflict meticulously and follow constructive ways to make a sustainable friendly environment.
Conflict resolution involves the action to minimize, resolve and eliminate dynamic forms and types of conflicts. The aim is to determine whether there are any conflicts of interest within the parties of the project. It is to find and fix the negative cause of conflict and prioritize the positive outcome of improving learning in an organization.
Conflicts should be addressed as early as possible or in a confidential, using the means of direct as well as collaborative means.
The team also seeks ways to define conflict resolution in which a business can benefit and get effect from types or levels of conflict.
The conflict resolution model focuses on segregating two means of conflict as:
Diverse parties respect various opinions
Calm and non-defensive
Willingness to pass the issue
Lack of respect for various opinions
Explosive, defensive, and passive
Trying on winning the conflict
Lack of compromise
Fear of conflict
A project manager must be keen on the types and examples of conflict resolution skills, to check with natural, open conflict, a team issue, and forces a change for alternatives.
Openness does resolve conflicts. Well, a method of conflict resolution should purely focus on:
- Core issues, not personalities.
- Stay put on the present, no past.
- Ready for communication.
Grasping different methods between a healthy and unhealthy conflict helps you define the ideal resolution. It is helpful to run the conflict resolution methods, particularly to project any team size in the right direction.
Some of the five conflict resolution strategies that resource teams use to handle conflict include the following points.
Practice 1: Avoiding (or Withdrawing)
This strategy aims to dissolve conflict by ignoring the scenario. This withdrawal from further engaging in the conflict occurs when the uneasiness of confrontation crosses the expected result of the resolution of the conflict.
Avoidance should not be a substitute for resolving conflicts unless to calm the situation.
This type of method does not contribute to control over a proper conversation but widens gaps in disengagement to the matter. Nothing gets fixed.
Practice 2: Competing
Usually, this method among the conflict resolution steps completely fails to agree on the opposite coworker's point of view and prepare to win over.
Conflict-competing people start being assertive over the other one. A strategy where there is no space for different perspectives to sound well together.
In a workspace, competing is rarely a suggestion for solving any group issues.
Practice 3: Accommodating (or Smoothing)
Smoothing is a strategy where one party opts to surrender in accepting the demands of another party. The give-in party is being cooperative. Also, a considerate way to give in when one finds out that the other one is at fault in an argument.
The con to this strategy is that one party finds that the party entertains another party to maintain harmony just to avoid conflict. Thus, the conflict remains unresolved.
Practice 4: Collaboration (or Confronting)
Collaborating is one of the methods to dissolve the conflict in the major issues popping up to bring about the scenario. Both parties are ready to address their disagreements, negotiate and move to solve a dispute. Here, the party’s needs and wants are taken, so it is satisfactory on both ends.
This practice is a win-win and is found effective for the best long term results, but hard and time-consuming to follow.
Generally, a tactic like this encourages a healthy circle to look for a potential solution and past the issue to expect good results. A shared solution everyone can support.
Practice 5: Compromising
Both parties get involved in the conflict to obtain something. This solution partially satisfies both parties. Compromise makes a good umbrella for everyone to give their goals and ideas, but, a poor roof for everyone to get satisfied.
Nothing beats best as “Compromise is the best and cheapest lawyer to a conflict” with the final outcome. Here, both parties are both assertive and cooperative.
Measures to Quickly Manage Conflicts
The effective tips to manage the conflict are as follows;
- Maintain calmness and try to establish a dialogue
- Refrain from taking sides
- Find out the root cause of the conflict
- Give chance to both parties to talk
- Identify measures to resolve problems
- Find shared goal and drive an agreeable solution
- Analyze how the decision was made
- Make preparation to refrain from various future conflicts
Every conflict has a root cause. Here’s a brief main source of conflicts that arise:
Moral Values Conflict:
Mismatch beliefs and opinions on religion, politics, culture, and ethics.
It is an open clash between two opposing parties on ideas or interests with their power of designated, distributive, and integrative.
It is a state of opposition between two parties to procure monetary or human resources.
The struggles between two team members or parties who perceive a lack of cooperation, communication gaps, needs, goals, or approaches to communication or work styles.
A conflict exists when were goals, interests, or values of people are not coping in the organizational structure.
Economic slowdowns like recession may bring conflicts that can affect the daily work structure.
It’s very important for a leader, project manager, or even a team member to know how to master skills to resolve conflicts and communicate in situations.
Each practice is useful, having its own sets of pros and cons to it based on the situation.
Conflict is an unavoidable reality in the workplace. Smart organizations are aware of it and prepare their management with proper conflict resolution to handle and resolve the workplace quickly and effectively.
To gain knowledge about conflict resolution and other areas of project management, enroll in the PMP certification training. This program is designed and conducted by industry experts. Chat with our course executive to get complete details.
1) What is an example of conflict resolution?
Given below are the varying prominent examples of conflict resolution:
- An coworker believes they have faced racial discrimination or harassment
- An employee with sexual harassment
- Miscommunication leads to disagreements
- Clashing of perspectives and working style
With the above scenario, the best solution a project manager would bring to conflict resolution is by listening to both parties, explaining, and brainstorming solutions together.
2) How do you improve conflict?
A good leader can improve conflict by taking all the right measures suitable for the circumstance by staying cool, negotiating, communicating, consolidating, and many more.
3) Why is conflict resolution important?
For the group to motivate and bring success together in harmony, conflict resolution plays equally important as any factor in project management.
Multiple unpredictable conflicts do occur during the project lifecycle progress and without conflict resolution; it is a surely slow growth of success, high disagreement, worst case, and low satisfaction to the peers.
4) How do you handle conflict?
There are numerous ways to handle conflict. The best ways involve:
- Avoid talking when things need to cool down.
- Not to blame or pinpoint.
- Be patient and justify without judgment.
- Compromise on the middle ground to bring a shared solution.
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